Maintenance Coordinator

Maintenance Coordinator – Remote (Colombia)

Company: U.S.-Based Property Management Company

Location: Colombia (Remote)

Industry: Property Management / Real Estate

Job Description:

We are seeking a highly organized, proactive, and detail-oriented Maintenance Coordinator to join our growing property management team.

The ideal candidate will have strong communication, organizational, and problem-solving skills and can manage multiple maintenance requests while coordinating effectively with vendors, contractors, and property managers.

In this role, you will oversee daily maintenance coordination across our residential property portfolio, ensuring maintenance requests are handled promptly, repairs are completed efficiently, and residents receive excellent service.

Key Responsibilities:

Maintenance Requests & Work Order Management

• Receive, review, and process maintenance requests submitted by residents and property managers.
• Create, assign, track, and update maintenance work orders.
• Prioritize maintenance requests based on urgency and property needs.
• Monitor outstanding work orders and ensure timely completion.
• Follow up on pending repairs and escalate delays or unresolved issues when necessary.

Vendor & Contractor Coordination

• Communicate with vendors, contractors, and maintenance technicians to schedule repairs and services.
• Coordinate appointments and ensure timely access to properties.
• Follow up with vendors regarding work progress, completion timelines, and outstanding repairs.
• Assist with obtaining estimates and coordinating repair approvals.
• Maintain effective communication with service providers to ensure quality and timely service.

Communication & Customer Service

• Serve as a point of contact between residents, property managers, and maintenance vendors.
• Provide regular updates regarding maintenance requests and repair timelines.
• Respond professionally and promptly to maintenance-related inquiries.
• Help resolve maintenance concerns while maintaining a positive resident experience.

Administrative Support & Reporting

• Maintain accurate maintenance records, work order statuses, and vendor information.
• Track completed and pending maintenance requests.
• Prepare maintenance updates and reports for the property management team.
• Support the implementation of efficient maintenance procedures and workflows.

Qualifications & Requirements:

• Advanced English proficiency (B2–C1), both written and spoken.
• Previous experience in property management, maintenance coordination, or a related administrative role preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize urgent requests, and meet deadlines.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Comfortable communicating with vendors, contractors, residents, and property managers.
• Proficiency with computers, email, spreadsheets, and work order management systems.
• Ability to work independently in a remote environment.

What We're Looking For:

We are looking for someone dependable, resourceful, and solution-oriented who can stay organized while managing multiple maintenance requests.

The ideal candidate takes ownership of assigned tasks, follows through until issues are resolved, and understands the importance of timely maintenance in resident satisfaction and property operations.

If you are organized, proactive, and enjoy coordinating people and processes to get things done, we encourage you to apply!