Maintenance Coordinator

Maintenance Coordinator - Remote | Shield Management LLC

Shield Management is seeking an organized, dependable Maintenance Coordinator to support daily maintenance operations across our property management portfolio. This position serves as the primary point of contact for tenants, vendors, and maintenance technicians, ensuring maintenance requests are documented, scheduled, and followed through to completion.

Responsibilities

• Monitor OpenPhone throughout the business day and acknowledge tenant and vendor messages within 20 minutes.

• Coordinate daily schedules for maintenance technicians, assign work orders, and follow up to ensure timely completion.

• Track maintenance requests from initial assignment through resolution.

• Communicate with tenants and vendors regarding scheduling, repair progress, and outstanding issues.

• Maintain accurate, organized records of communications, work orders, and maintenance activity.

• Build and maintain professional relationships with tenants, vendors, and maintenance staff.

• Use AppFolio, ClickUp, WhatsApp, OpenPhone, and other company platforms to manage communication and daily tasks.

• Remain available outside normal business hours to coordinate urgent maintenance needs.

• Review weekend communications and organize schedules for the upcoming week.

• Support additional coordination and operational tasks as assigned.

Qualifications

• Experience using Claude or other AI tools to draft communications, organize information, and improve daily workflow efficiency.

• Strong communication, organization, and follow-up skills.

• Ability to manage multiple priorities and work independently in a remote environment.

• Professional, responsive approach to tenant and vendor relationships.

• Comfortable using digital communication and task management platforms.

• Property management, maintenance coordination, or scheduling experience preferred.

Schedule and Compensation

Full-time, remote position. Monday–Friday, 8:30 a.m.–5:30 p.m., with a one-hour break. Approximately four additional weekend hours are expected for reviewing communications and planning the upcoming week. After-hours availability is required for urgent mainteance matters.

Weekend and after-hours work is tracked separately and paid at the same hourly rate. This role offers opportunities for expanded responsibilities as Shield Management grows into HOA and condominium management.

Pay: $7.50 - $8.00 per hour

Expected hours: No less than 40.0 per week

Work Location: Remote