Maintenance Engineer

Job Description – Maintenance Manager

Department: Engineering & Maintenance

Industry: Retail / QSR / Food & Restaurant

Location: North India

Position Summary

Experienced Maintenance Manager to manage the maintenance and engineering operations of Haldiram’s retail outlets across North India . The role will be responsible for ensuring high availability, reliability, safety and efficient operation of all critical electrical, mechanical, HVAC, refrigeration, kitchen and building-related equipment across the outlets.

The candidate should have strong experience in multi-location retail/QSR/restaurant maintenance , vendor management, preventive maintenance and breakdown management, with good knowledge of commercial kitchen equipment .

Key Responsibilities

1. Maintenance Operations

• Manage day-to-day maintenance activities across multiple retail outlets in North India.
• Ensure all electrical, mechanical, HVAC, refrigeration, plumbing, civil and kitchen equipment are maintained in safe and operational condition.
• Monitor and ensure timely closure of breakdown and maintenance complaints.
• Establish and monitor preventive and predictive maintenance schedules for critical equipment.
• Ensure minimum equipment downtime and maximum operational availability.

2. Kitchen Equipment Maintenance

• Manage maintenance of commercial kitchen and food-service equipment, including:
• Cooking ranges and burners
• Ovens and convection ovens
• Fryers
• Grills and hot plates
• Bain-marie / hot cases
• Refrigerators and freezers
• Cold rooms
• Dishwashers
• Exhaust and fresh-air systems
• Food processors and other food-preparation equipment
• Water boilers, RO systems and related equipment
• Coordinate with OEMs and specialized service agencies for breakdowns, AMC and technical support.
• Ensure critical kitchen equipment is maintained to minimize disruption to business operations.

3. Preventive Maintenance & Breakdown Management

• Develop and implement outlet-wise PM schedules, checklists and SOPs .
• Track PM compliance and ensure timely completion.
• Analyze repeated breakdowns and identify root causes.
• Implement corrective and preventive actions to reduce recurring failures.
• Maintain equipment history and maintenance records.

4. HVAC, Electrical & Building Services

• Ensure reliable operation of AC/HVAC systems, refrigeration, electrical panels, DG sets, UPS, pumps, plumbing and other MEP systems.
• Monitor energy consumption and identify opportunities for energy saving.
• Ensure statutory inspections and compliance for applicable equipment and systems.

5. Vendor & AMC Management

• Manage maintenance vendors, OEMs and service agencies across North India.
• Negotiate service rates, AMC contracts and repair costs in coordination with procurement/management.
• Monitor vendor performance against agreed SLA/TAT .
• Verify service reports, quotations and invoices before processing for payment.
• Ensure availability of critical spares and consumables.

6. Team Management

• Lead and coordinate maintenance engineers, supervisors, technicians and outsourced manpower.
• Define responsibilities and ensure effective deployment of manpower across outlets.
• Conduct technical training and skill development of the maintenance team.
• Monitor team performance and ensure compliance with company SOPs.

7. Budget & Cost Control

• Prepare and monitor annual maintenance budgets.
• Control repair, AMC, spare-parts and maintenance expenditure.
• Identify opportunities for cost reduction, value engineering and energy efficiency .
• Evaluate repair versus replacement decisions for major equipment.

8. Safety & Compliance

• Ensure compliance with electrical, fire, equipment and workplace safety requirements.
• Ensure all maintenance activities are carried out safely and as per company standards.
• Coordinate with the EHS/Fire/Safety teams for statutory and operational compliance.
• Maintain proper documentation and records for audits.

9. Reporting & MIS

• Prepare regular maintenance MIS covering:
• Breakdown status
• PM compliance
• Equipment uptime
• SLA/TAT performance
• AMC status
• Repair expenditure
• Critical equipment status
• Repeated breakdown analysis
• Vendor performance
• Provide regular updates to senior management and highlight critical operational risks.

Educational Qualification

• B.E./B.Tech or Diploma in Electrical / Mechanical Engineering .
• Candidates with equivalent technical qualifications and relevant experience may also be considered.

Experience

• Minimum 5 years of relevant experience in maintenance/engineering.
• Experience in retail outlets, QSR, restaurants, food & beverage, hospitality, commercial facilities or similar multi-location operations will be preferred.
• Experience managing maintenance across multiple locations will be an added advantage.

Required Skills & Competencies

• Strong knowledge of electrical and mechanical maintenance .
• Good understanding of commercial kitchen equipment .
• Knowledge of HVAC, refrigeration, DG sets, pumps, plumbing and other MEP systems.
• Strong preventive and breakdown maintenance skills.
• Vendor and AMC management.
• Good analytical and troubleshooting skills.
• Knowledge of maintenance MIS and reporting.
• Good communication and team-management skills.
• Ability to travel extensively across North India .
• Proficiency in MS Excel and maintenance management systems/apps will be preferred.

Key Performance Indicators (KPIs)

• Equipment uptime and availability
• Preventive maintenance compliance
• Breakdown response and closure TAT
• Reduction in repeated breakdowns
• Kitchen equipment uptime
• AMC and vendor performance
• Maintenance cost control
• Energy-saving initiatives
• Safety and statutory compliance
• Timely closure of maintenance audit points

Preferred Candidate Profile:

A technically strong and hands-on maintenance professional with experience in multi-site retail/QSR operations , capable of managing electrical, mechanical, HVAC and commercial kitchen equipment while leading vendors and maintenance teams across a large geographical region.