Maintenance Manager

Club Quarters Application- US

Maintenance Manager

Maintenance Department

Reports To: Hotel Manager

Summary

At Club Quarters Hotels, we’re opening doors to opportunity in the world’s most vibrant

cities across the U.S. and London. If you’re passionate about meaningful work, creating

genuine connections, and making a lasting impact, we offer a place where you can

inspire, grow, and feel at home—while helping our guests feel the same.

As the Maintenance Manager, you’ll be the leader of the Maintenance Team, ensuring

the seamless operation and upkeep of the hotel property. You’ll be the driving force

behind a safe, functional and aesthetically pleasing environment for our guests and

team.

Responsibilities and Duties

• Team Leadership and Management:

o Supervise, train and schedule the maintenance team, ensuring efficient and

effective work performance.

o Foster a positive, collaborative, and motivated work environment.

o Conduct performance evaluations, provide feedback, and coach team

members to improve performance.

o Delegate tasks and responsibilities effectively.

o Participate in Department Head Meetings providing departmental updates.

o Communicate effectively with your team addressing issues, and promoting

teamwork.

o Manage day to day operations of the maintenance department following Club

Quarters standards.

o Coordinate with other hotel departments to ensure seamless guest service.

o Recruit qualified staff for the maintenance department, maintaining agreed

staffing levels.

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• Safety and Compliance:

o Lead the Fire & Life Safety Program, Security Program and Energy

Conservation Program.

o Ensure adherence to all local, state and federal safety regulations, including

OSHA and building codes.

o Implement and maintain the building’s comprehensive fire and life safety

program, ensuring compliance with all applicable standards and codes.

o Serve as the primary point of contact for fire and life safety inspections and

audits, addressing any issues promptly and implement necessary

improvements.

o Conduct regular inspections and testing of the fire and life safety systems,

documenting findings and any corrective actions.

o Coordinate and conduct fire drills and emergency evacuation procedures

ensuring all team members are trained and prepared.

o Deliver safety training programs, focusing of health and safety preparedness.

o Maintain accurate records of all safety inspections, maintenance activities and

training sessions.

o Stay up-to date on the latest fire and life safety codes and regulations,

communicating and implementing changes as needed to ensure compliance.

o Ensure the safety and security of guests, staff, and the hotel property.

o Implement and enforce security procedures, ensuring compliance with Club

Quarters standards.

o Respond to emergencies and handle incidents according to established

protocols.

o Maintain a safe and organized work environment.

• Preventative Maintenance and Repairs:

o Manage and supervise a preventative maintenance program for guest rooms

and hotel premises.

o Direct and maintain a preventative maintenance program for all hotel systems

and equipment – negotiating service agreements for equipment as required.

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o Conduct regular inspections, identify potential maintenance issues and

execute timely resolution.

o Monitor guest feedback and implement service improvements.

• Guest Room and Building Maintenance:

o Ensure all guests receive prompt, professional, and courteous service.

o Respond promptly to guest maintenance requests and resolve issues

effectively and efficiently.

o Perform and coordinate the maintenance and repair of furniture, fixtures and

equipment.

o Coordinate with all contractors and vendors, ensuring timely and on-budget

completion.

o Execute approved projects, monitor progress and provide regular updates to

the Hotel Manager and other management.

o Maintain a high level of guest satisfaction scores and implement strategies for

improvement.

• Budget Management:

o Assist in development of the maintenance department budget.

o Manage and control the maintenance department expenses, including labor

and supplies.

o Monitor the local utility market and make recommendations.

o Analyze monthly utilities to ensure equipment and building equipment is

operating at maximum efficiency – identify areas for improvement and cost

savings.

o Source appropriate vendors, negotiate pricing and rates, submit purchase

orders and authorize maintenance department purchases.

o Audit tenant fire / life safety and maintenance programs on a monthly basis,

following up on any issues with corrective action to meet Club Quarters

standards.

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• Emergency Response:

o Be available for on-call emergencies.

o Coordinate repairs and responses to emergency situations, i.e. floods, power

outages, storms.

o Develop and maintain relationships with building engineers within the

immediate vicinity.

• Performs other duties as assigned by the Hotel Manager.

Qualifications

• Experience, Skills and Certifications:

o Minimum three years of experience in a supervisory or management capacity

in a maintenance department of a hotel or similar.

o Strong knowledge of building systems, including HVAC, plumbing electrical

and mechanical.

o Excellent communication and interpersonal skills.

o Strong leadership, management, and team-building skills.

o Exceptional problem-solving and decision-making skills.

o Strong organizational, time-management, and multitasking abilities.

o Proficiency in computer applications.

o Knowledge of safety regulations, building codes and industry best practices.

o Certifications related to HVAC, electrical, plumbing are preferred.

o Ability to train, coach and mentor employees.

o Thrives in a fast-paced, dynamic hands-on environment.

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Physical Requirements:

• Ability to lift and carry heavy objects.
• Ability to work in various positions, including and not limited to standing, bending

and kneeling.

• Ability to work in confined spaces and at heights.
• Ability to work in varying temperatures.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (i.e. vacation, sick leave)
• Hotel discounts and complimentary stays
• 401K

Our Commitment to Equal Opportunity:
Committed to nurturing a vibrant, inclusive culture, our company reflects the richness of

our communities, creating a welcoming environment. We know that we’re better

together, embracing the unique experiences and individual perspectives of each

member of our team.

Apply Online:
If you’re interested in this position, we encourage you to apply. Submit your resume to

[email protected]. Please include the job title in the subject line.