Maintenance Manager

Essential Duties and Responsibilities

Director of Maintenance Operations & Coordination

Oversee day-to-day maintenance operations across the organization. Ensure all maintenance requests and work orders are responded to and completed in a timely manner. Prioritize emergencies, urgent, routine, and rent-ready work orders appropriately. Conduct quality control reviews of completed maintenance work. Maintain accurate property, and maintenance records using company platform. Review, approve, and process invoices related to completed work orders. Analyze work order trends and efficiency metrics to identify opportunities for operational improvement. Establish and monitor performance standards for maintenance staff and vendors.

Maintenance Personnel, Vendor and Subcontractor Management

Hire and develop a full staff of qualified maintenance technicians. Develop and maintain a comprehensive and reliable vendor/subcontractor network. Obtain bids, estimates, and proposals when required. Ensure all vendors meet company standards, insurance requirements, licensing requirements, and tax compliance obligations. Negotiate vendor/subcontractor pricing, service agreements, and margin arrangements to maximize company profitability.

Communication and Coordination

Communicate effectively with clients, tenants, vendors, and internal staff regarding maintenance schedules, timelines, and expectations. Collaborate closely with Portfolio Managers and Property Managers to ensure client-specific requirements are met. Provide maintenance status updates, reports, and performance metrics as needed. Professionally and effectively resolve maintenance-related concerns, complaints, and escalations. Maintain a high level of customer service while balancing operational priorities.

Financial Management and Cost Control

Monitor maintenance expenses and ensure spending aligns with company revenue and profitability goals. Review and approve invoices for accuracy and completeness. Identify cost-saving opportunities while maintaining service quality and response times. Assist with budgeting, forecasting, and financial reporting related to maintenance operations.

Qualifications

Required Qualifications

Strong knowledge of residential and commercial property maintenance systems.

Understanding of plumbing, electrical, HVAC, general repair, and preventative maintenance practices.

Experience managing vendors, contractors, and maintenance personnel.

Strong organizational, analytical, and problem-solving skills and the ability to prioritize multiple responsibilities in a fast-paced environment. Ability to remain calm, professional, and solution-oriented under pressure.

Previous property management maintenance experience.

Excellent verbal and written communication skills.

Experience with industry-related software as well as QuickBooks and customer relationship management (CRM) systems.

Must possess a valid driver’s license and reliable transportation.

Reporting Structure

Reports To: executive director of Operations

Pay: $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person