Maintenance Manager

In this position, you will:

• Provide mentorship, on‑site demonstrations, peer mentoring, and on‑job training to develop the client’s in‑house maintenance team in core network operations.
• Guide duty staff in applying Operations, Administration and Maintenance Procedures (OAM) for RAN or core network systems.
• Transfer daily maintenance, operations, and administration skills of RAN or core network domain, along with tier‑1 technical knowledge, through hands‑on training and peer mentoring.
• Respond to customer requests and system alarms related to RAN or core network domain.
• Train new staff in RAN / core network technical skills and operational practices.
• Direct duty staff in first‑line diagnostics of RAN / core network faults, and support remedial actions to restore services.
• Mentor duty staff in liaising with external parties for troubleshooting and resolution of RAN / core network issues.
• Ensure duty staff follow escalation workflows and maintain user/group account management within RAN / core network systems.
• Participate in monthly mentoring service meetings with the client, focusing on RAN / core network performance and issues.
• Organize drills and simulations every six months to assess duty staff and hands‑on skills in RAN / core network operations.

To be successful in this position, you should meet the following requirements:

• Possess at least one Bachelor’s degree in Electronics / Telecommunications / Information Engineering or equivalent
• At least 7 years’ maintenance support experience of RAN / Core Network with a telecom operator.
• Good Command of written & spoken English, Cantonese and Mandarin.
• Strong analytical and problem-solving skills, along with excellent teamwork and communication abilities.
• Strong knowledge of Core Network operations, administration, and maintenance procedures (OAM).
• Skilled in technical support, diagnostics, and service restoration.
• Proficient in user/group account management and escalation workflows.
• Proven ability to coach, mentor, and transfer knowledge through on‑site demonstrations, peer mentoring, and on‑job training.
• Experience in guiding teams to respond to system alarms and customer job requests.