Maintenance Manager

MAINTENANCE MANAGER

WHO WE ARE

Moda is shaping the UK’s leading lifestyle experience brand, creating and operating next-generation neighbourhoods where people can truly live, work and play.

Our ambition is to pioneer positive change in the UK rental market by creating healthy, connected communities centred around wellbeing, belonging and exceptional service.

Service sits at the heart of everything we do. We are looking for an experienced and proactive Maintenance Manager who shares our commitment to high standards and outstanding resident experiences.

THE ROLE

The Maintenance Manager will take ownership of the day-to-day maintenance, technical operation and statutory compliance of the development.

Working closely with the General Manager and wider onsite team, you will manage planned and reactive maintenance, PPM programmes, contractors and suppliers, building compliance, apartment turnarounds and maintenance expenditure.

This is a hands-on management role requiring strong technical knowledge, excellent organisation and a resident-first approach.

KEY RESPONSIBILITIES

Maintenance & Operations

• Lead the day-to-day maintenance operation and support the onsite Maintenance Technicians.
• Allocate and prioritise reactive maintenance jobs and ensure works are completed within agreed timescales.
• Manage planned preventative maintenance (PPM) schedules and ensure servicing and inspections are completed and accurately recorded.
• Conduct regular building walkarounds and identify maintenance, presentation, safety and compliance issues.
• Maintain detailed knowledge of apartments, amenities, plant rooms and key building systems.
• Oversee building systems including lifts, fire alarms, emergency lighting, AOVs, access control and mechanical and electrical equipment.
• Identify recurring defects and implement appropriate long-term solutions.
• Maintain appropriate maintenance stock, tools and materials.
• Attend or support out-of-hours emergencies where required.

Health, Safety & Compliance

• Coordinate statutory compliance requirements across the development.
• Support Fire Risk Assessments, Health & Safety assessments, audits and associated actions.
• Ensure statutory inspections, testing and servicing are completed within required timescales.
• Undertake and record relevant building safety checks where appropriately trained.
• Ensure contractors comply with approved RAMS, permits to work and site Health & Safety procedures.
• Maintain accurate and auditable maintenance and compliance records.
• Escalate significant Health & Safety, fire safety, compliance or building risks to the General Manager.

Contractors & Suppliers

• Manage day-to-day relationships with PPM providers, contractors and specialist suppliers.
• Coordinate contractor attendance and monitor quality, performance and completion of works.
• Review contractor quotations, RAMS and supporting documentation.
• Obtain and compare quotations to ensure quality and value for money.
• Hold contractors accountable for service standards, timescales and workmanship.
• Support the General Manager with procurement and appointment of contractors and suppliers.

Resident Experience

• Deliver first-class customer service and ensure maintenance activities minimise disruption to residents.
• Provide residents with clear and timely updates regarding reported maintenance issues.
• Ensure reactive works are followed through from initial report to satisfactory completion.
• Monitor resident satisfaction and investigate recurring maintenance concerns.
• Work collaboratively with Resident Services, Leasing and other onsite teams to deliver the Moda service standard.

Apartments & Turnarounds

• Coordinate apartment maintenance inspections and remedial works.
• Support inventory, check-in and check-out inspections where required.
• Ensure maintenance works following move-outs are completed promptly to minimise void periods.
• Work with Cleaning, Leasing and Operations teams to ensure apartments are returned to the required standard.
• Provide photographs, costs and supporting evidence for end-of-tenancy deposit claims where required.
• Identify recurring apartment defects and recommend preventative solutions.

Financial Management & Systems

• Raise and manage Purchase Orders (POs) in accordance with company procurement procedures.
• Use Qube/MRI or similar property management and finance systems to manage POs, expenditure and maintenance records.
• Review quotations and invoices against approved works and POs, investigating discrepancies where required.
• Monitor maintenance and operational expenditure against budget.
• Maintain accurate records of committed and actual expenditure.
• Support management of OpEx budgets, forecasting and lifecycle maintenance requirements.
• Produce maintenance, PPM, compliance and expenditure reports.
• Maintain accurate job histories, contractor records, compliance certificates and supporting documentation.

EXPERIENCE & KNOWLEDGE

The successful candidate should have:

• Previous experience as a Maintenance Manager, Facilities Manager, Building Services Manager or similar.
• Experience within Build-to-Rent, residential property, PBSA, hospitality or another customer-focused property environment.
• Strong knowledge of building maintenance and mechanical and electrical systems.
• Experience managing PPM and reactive maintenance programmes.
• Good understanding of statutory compliance, Health & Safety and fire safety requirements.
• Experience managing contractors, suppliers, RAMS and permits to work.
• Experience using Qube/MRI or similar property management systems is desirable.
• Experience raising Purchase Orders, reviewing quotations and invoices, procurement and budget management.
• Strong IT skills, including Microsoft Word, Excel and Outlook.
• Experience managing apartment turnarounds and residential maintenance would be advantageous.

SKILLS & ATTRIBUTES

• Strong leadership and organisational skills.
• Excellent technical and practical problem-solving ability.
• Proactive, hands-on and able to take ownership.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to prioritise.
• Commercial awareness and understanding of maintenance costs.
• Confident managing and challenging contractors.
• Resident-focused with a commitment to exceptional service.
• Professional, reliable and able to remain calm under pressure.
• Able to manage multiple priorities and work collaboratively across teams.
• Flexible and willing to support operational requirements when necessary.

OUR VALUES

Community – Creating vibrant communities where residents, teams and partners can thrive.

Excellence – Taking ownership and consistently delivering the highest standards.

Integrity – Acting professionally, ethically and responsibly.

Innovation – Finding better ways of working and continuously improving the resident experience.

GET IN TOUCH

If you have the technical expertise, leadership skills and passion for maintaining exceptional residential environments, send us a copy of your CV with a supporting statement on how you meet the knowledge, experience and skill set to [email protected].

Pay: £40,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Sick pay
• Transport links

Work Location: In person