Maintenance Manager

Maintenance Manager
Reporting to : The Resort General Manager - Dan Thompson

Main purpose of the role:

To provide the business with a quality Maintenance and Compliance service, including general hotel repairs, ongoing projects, plant and hotel grounds.

All works undertaken to the agreed standard of decorative and physical repair, ensuring little or no disruption to both guests and colleagues.

People

• To take pride in everything I do and drive the same standards with my people
• To ensure that the team consistently deliver outstanding performance
• To anticipate and react to the needs of our guests and give my team the autonomy to do the same
• To be an ambassador for the Macdonald Brand
• To take ownership for my personal development and performance
• To recruit, lead and develop the overall effectiveness and performance of my team

Product

• To consistently deliver MacDonald core standards which are relevant to my department
• To maintain a safe and clean environment
• To take responsibility for understanding our company products and services
• To proactively look for ways to improve or enhance the guest experience
• To use feedback to improve my own personal performance, the performance of my team and my department, whilst activity encouraging feedback from others
• To give my full to support to company initiatives

Process

• To complete and deliver training (including statutory) in line with company policy and procedures
• To follow all processes assigned to my role ensuring full compliance, throughout the business. Liaising with senior team to ensure that overall and dept compliance is implemented and maintained
• To identify any barriers or challenges which may prevent me or my team from delivering on agreed processes
• To take responsibility for keeping up to date with any changes in my department and take responsibility for communicating them to my team
• Complete risk assessments review of the wider business, to ensure overall and department compliance

Profit

• To have an understanding and be able to control operational costs related to the performance of my department
• To look for ways to protect the profit of the organisation without compromising the guest experience
• To lead department objectives and ensure all utility costs are monitored and controlled I line with budget %
• To promote the products and services to our guests at every opportunity
• Ensure my team can spot and act on every opportunity to improve the guest experience
• To act upon any reasonable instructions from management as pertains to my job responsibilities.

Accountability:

• To organise the overall operation of the maintenance department in accordance with the Macdonald standards of performance
• To deal with all maintenance requests promptly, giving priority to those areas affecting the service or facilities for guests
• To attend to maintenance requests from other departments, preparing a daily work sheet and projects plan
• To record electricity, gas and water meter readings and monitor consumption
• To liaise with the General Manager and keep up to date with all incidents occurring within the day to day operation of the hotel
• To carry out preventative maintenance inspection programmes in preparation of all Health & Safety Auditing

· To ensure the efficient operation of all machinery and plant, including gas, water and oil installations, within Health and Safety regulations

· To maintain heating and ventilation levels and provide a comfortable environment for guests and staff

· To oversee essential service maintenance for lifts, fire alarms, extinguishers, emergency lighting etc.

· To conduct portable appliance inspections to comply with legislation

· To ensure expenditure is controlled in accordance with budgets and company guidelines

· To establish and maintain an energy conservation programme to increase profitability without affecting the service to the hotel’s guest

· To ensure hotel is compliant with statutory legislation ensuring adequate tests are carried out and recorded in a timely manner. Shield Monitoring.

· To recruit, coach and develop the team in order to establish a highly motivated team who take ownership for the achievement of the business objectives within the Hotel.

· To effectively manage the performance of the Team, liaising with HR to ensure a positive outcome

· To ensure that there are adequate control operations to ensure that the department’s assets are safeguarded, maintained and used to the best advantage to maximise both profits and growth.

Indicators:

· Brand standard audits

· Health & Safety checks

· Guest feedback

· TripAdvisor / Revinate

· Mystery guest

· AA inspection outcome

• Shield audits
• EHO reports
• Utility usage reports/costs. Responsible Power.
• Compliance to statutory requirements

Work Remotely

• No

Job Type: Full-time

Pay: From £32,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Gym membership
• On-site parking
• Referral programme

Ability to commute/relocate:

• Whitchurch SY13 4HA: reliably commute or plan to relocate before starting work (required)

Experience:

• Maintenance: 1 year (preferred)

Work Location: In person