Maintenance Operations Coordinator

Department: Operations

Location: Philippines

Compensation: $5.00 - $6.00 / hour

Description Role Information: Title: Maintenance Operations Coordinator

Location: Remote

Department: Operations

Timezone: 9am-5pm EST

Company: Home Team Luxury Rentals

Supporting Links:

• https://hometeamluxuryrentals.com/

Mission: Support our maintenance team, vendors, and 3rd party contractors with clear and fast communication. Coordinating our vendors and maintenance tasks to make each request is attended to in a timely and accurate manner Company Overview: Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average!

Role Overview: Home Team is looking for an Operations Coordinator to oversee the daily operations of part of Home Team’s portfolio. This individual will coordinate vendors and maintenance tasks/requests across our short-term rental portfolio. This role is focused exclusively on supporting vendors as they carry out their tasks & work orders across our property portfolio, ensuring timely responses, clear information, and a positive experience. The Communications Agent will handle multiple vendor conversations throughout the day and collaborate with internal teams as needed to resolve vendor issues.

Compensation:

• Base Salary
  • $5-$6/hr, tracked on hours, scheduled for 40hrs/week
• Timezone/Working Hrs:
  • Timezone: EST
  • This is a full time, 8 hours / day position with breaks.
• Contract Structure
  • 1099 contractor

Key Responsibilities:

• Respond to vendor messages and requests before, during, and after the process of completing work orders and maintenance requests
• Provide clear updates, information requests, and questions to vendors, and internal operations team through Breezeway task management and slack channels
• Address vendor questions and concerns promptly and professionally.
• Assist with documentation process and information requests for maintenance work orders.
• Monitor and respond to time-sensitive vendor issues, escalating when appropriate.
• Coordinate internally via Slack to support vendor/work order issue resolution.
• Log vendor communications, issues, and outcomes in Guesty, Breezeway and Notion.
• Assist with reviewing vendor feedback and basic complaint resolution.
• Other duties as assigned.

Desired Experience & Competencies:

• Worked with AirBNB/VRBO or another property management company in the past
• Worked with Vacation Rentals in the past
• Strong experience coordinating with vendors in relation to property management
• Great quality communicator (English)
• Confident
• Ability to manage a lot of different moving pieces
• Ability to stay calm when a lot is going on

Growth Opportunity: 🚀Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead.

🏦Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company