Maintenance Supervisor

SUMMARY:

Responsible for the supervision of the Maintenance Department operations, personnel, and outside maintenance contractors.

ESSENTIAL FUNCTIONS:

• Hire, train, counsel, and motivate department personnel

• Conduct all department personnel performance appraisals

• Order supplies, process accounts payable, and monitor the department budget

• Schedule personnel within budget guidelines to ensure adequate staffing

• Inspect guest rooms after preventative maintenance. Review any problems and recheck the guestroom before releasing them to the housekeeping/front office

• Maintain the hotel grounds and building exteriors on a daily, weekly, monthly, and seasonal basis

• Develop and maintain maintenance department programs to ensure that the Quality Assurance Program criteria are met

• Ensure routine preventative maintenance on laundry equipment, heating and air conditioning units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, lawn equipment, boilers, and plumbing are performed as required by the manufacturer and in accordance with the warranty specifications

• Ensure swimming pool and spa maintenance duties are performed according to manufacturer specifications and local health department regulations

• Develop department employee attitude of attentiveness and anticipation of guest needs

• Notify the Supervisor, Operations Manager, AGM, or General Manager of any problems with cleaning or equipment

• Complete maintenance work orders and deliver them to the supervisor/manager in a timely manner

• Coordinate with other departments to fulfill guest special requests

• Assist the General Manager in resolving guest complaints concerning the Maintenance department

• Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,
  Empathize, Apologize, React, Notify)

• Always have a friendly and welcoming demeanor when interacting with our guests

• Responsible for knowing all hotel emergency procedures

• Follow all hotel safety guidelines and requirements

• Responsible for following all hotel quality assurance standards

• Responsible for educating department personnel on all emergency procedures and safety guidelines and requirements

• Maintain key control files and logs

• Responsible for the proper administration of key control for issued keys

• Responsible for the proper administration of keys left by guests

• Establish department communication and information system through logs, department meetings, and coaching and counseling

• Maintain a work order assignment board and track completed/pending work orders. Follow up on all incomplete work orders to inform the requesting guest or department of the status of their work order

• Communicate changes in guest room status to the front desk

• Bring all lost and found items to the supervisor’s or manager’s office for logging and storage

• Accommodate guest special requests courteously

• Answer guest questions regarding hotel and local area facilities and services

• Carry out any reasonable request by management that I am capable of performing

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all

these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately.