Maintenance Supervisor

1. Property Maintenance & Condition

• Maintain apartments and villas to the required hospitality and company standards.
• Conduct routine property inspections and maintenance audits.
• Identify defects, recurring problems, asset deterioration, and improvement opportunities.
• Ensure guest-facing fixtures, equipment, utilities, and facilities remain in good working condition.
• Develop preventive actions to reduce breakdowns, repeat complaints, emergency call-outs, and property downtime.
• Escalate major defects or asset replacement requirements to management with appropriate recommendations.

2. Daily Task Planning, Scheduling & Assignment

• Review daily maintenance requests received from Guest Relations, Housekeeping, Operations, guests, and other departments.
• Assess urgency and prioritize work according to operational requirements.
• Give immediate priority to safety issues, VIP/landlord stays, in-house guest complaints, and incoming guest requirements.
• Assign jobs to technicians through Hostaway and ensure responsibilities and expected completion times are clear.
• Confirm technicians have the required tools, materials, spare parts, access, and information before deployment.
• Monitor open jobs throughout the day and reallocate manpower when priorities change.
• Coordinate with the Operations Supervisor when additional manpower or operational support is required.

3. Corrective Maintenance

• Ensure maintenance complaints and breakdowns are attended to within defined SLA timelines.
• Diagnose or supervise diagnosis of technical faults and determine the appropriate corrective action.
• Monitor work quality and ensure repairs address the root cause rather than providing temporary solutions.
• Reduce repeat complaints through proper troubleshooting and quality control.
• Escalate major repairs, specialist requirements, or replacement recommendations when necessary.

4. Preventive Maintenance

• Develop and maintain preventive maintenance schedules for relevant property assets.
• Ensure monthly, quarterly, semi-annual, and annual maintenance activities are completed according to schedule.
• Monitor preventive maintenance for AC systems, plumbing, electrical systems, drainage, fixtures, appliances, silicone/grouting, carpentry, and other property assets.
• Maintain preventive maintenance records and ensure overdue activities are followed up.
• Use inspection and maintenance history to identify recurring failures and recommend corrective or replacement actions.

5. Technical Supervision & Quality Control

• Supervise technical works including AC servicing and repairs, plumbing, electrical, carpentry, drainage, silicone/grouting, handyman work, and other maintenance activities.
• Inspect completed work where required before closing maintenance requests.
• Ensure workmanship meets company quality and safety standards.
• Verify that properties are left clean, safe, functional, and ready for housekeeping or guest use after maintenance.
• Ensure all completed works include accurate notes, checklists, and before/after photographs in Hostaway.

6. Team Leadership & Development

• Lead, supervise, train, and mentor maintenance technicians.

• Allocate work according to technician skills, workload, location, and operational priority.

• Establish clear expectations for productivity, workmanship, response time, attendance, safety, and guest interaction.

• Conduct regular technical coaching and practical training.

• Identify individual skill gaps and recommend training or development requirements.

• Monitor technician performance and address repeated quality, productivity, or behavioural issues.

• Promote accountability, teamwork, safety, and continuous improvement

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7. Interdepartmental Coordination

• Coordinate closely with Housekeeping regarding defects identified during cleaning, inspections, and check-outs.
• Work with Guest Relations to ensure guest maintenance complaints are handled promptly and professionally.
• Coordinate with Operations regarding property readiness, access, manpower requirements, and operational priorities.
• Notify relevant departments immediately once maintenance work is completed and the property is ready for housekeeping, inspection, or guest handover.
• Escalate issues that may affect check-in, guest experience, property availability, or operational continuity.

8. Materials, Tools & Inventory Control

• Monitor maintenance materials, consumables, spare parts, and tools.
• Ensure technicians use company materials and equipment responsibly.
• Maintain accurate records of material consumption.
• Submit weekly material and stock usage reports.
• Identify minimum stock requirements for frequently used maintenance items.
• Report damaged, missing, or defective tools and equipment.
• Raise material or purchasing requirements in advance to avoid operational delays.

9. Reporting & Documentation

• Maintain accurate daily records of maintenance complaints, assignments, pending jobs, completed jobs, and inspections.
• Ensure Hostaway records are complete and updated accurately.
• Track pending and overdue maintenance activities and provide reasons for delays.
• Maintain documentation of recurring technical issues and major repairs.
• Prepare weekly operational summaries where required.
• Submit monthly consolidated maintenance reports covering property condition, preventive maintenance, complaints, team performance, material consumption, and key maintenance KPIs.

10. Safety & Compliance

• Ensure all maintenance activities comply with company safety procedures and applicable requirements.
• Ensure technicians use appropriate PPE and safe working practices.
• Identify and immediately escalate health, safety, electrical, water leakage, fire, or property-damage risks.
• Ensure work areas are properly secured during maintenance activities.
• Ensure company tools, equipment, and chemicals are handled and stored safely.
• Monitor compliance with defined maintenance procedures, checklists, and SLA requirements.

Desired Candidate Profile

The Maintenance Supervisor is responsible for planning, coordinating, supervising, and controlling all maintenance activities across the company’s holiday homes and managed properties. The role ensures that properties remain safe, functional, well maintained, and guest-ready at all times. The position oversees corrective, preventive, and major maintenance activities while managing technician productivity, workmanship quality, response times, materials, documentation, and compliance with company standards. The Maintenance Supervisor is also responsible for developing the technical capability of the maintenance team and continuously improving maintenance processes and property condition.

Performance should be monitored against measurable operational indicators, including:

• Maintenance response time
• SLA compliance
• First-time fix rate
• Repeat complaint rate
• Preventive maintenance completion rate
• Number of overdue maintenance tasks
• Property inspection compliance
• Workmanship quality
• Technician productivity
• Guest-related maintenance complaints
• Documentation and photo compliance
• Material and stock control
• Property readiness before guest check-in
• Safety compliance

Key Skills & Competencies

• Strong practical technical knowledge of AC/HVAC, plumbing, electrical, carpentry, drainage, handyman works, and general property maintenance.
• Strong understanding of preventive and corrective maintenance principles.
• Ability to diagnose technical problems and determine appropriate corrective actions.
• Strong leadership, technician supervision, coaching, and team-development skills.
• Ability to plan manpower and prioritize multiple maintenance requirements.
• Ability to work effectively under pressure, particularly with in-house guest and same-day check-in issues.
• Strong quality-control and inspection skills.
• Good understanding of hospitality and holiday-home property standards.
• Strong documentation, reporting, and record-management skills.
• Familiarity with property management and maintenance systems; Hostaway experience is preferred.
• Good communication and interdepartmental coordination skills.
• Strong attention to detail, accountability, and problem-solving ability.