Maintenance Supervisor

Job Ref: HEA3284

Branch: Doubletree by Hilton London Kensington

Location: Doubletree by Hilton London Kensington, London (South West)

Salary/Benefits: Competitive pay plus retention bonus and other benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 7:30am - 4pm, 9 am - 17:30pm, 11am - 7:30pm

Hours per week: 40

Posted date: 14/10/2026

Closing date: 11/11/2026

Keeping our hotel running smoothly is vital to our guest's experience – as the Maintenance Supervisor you will support the Cluster Maintenance Manager with project work whilst overseeing the inhouse Maintenance team members. You will keep everything looking sharp and running like clockwork. From simple repairs to forward-thinking for the next day. With naturally high standards to support our own, you will approach every task with devotion and pride. You will ensure the highest quality of product both external and internal with key emphasis on standards, Health Safety, sustainability and cost control and will also direct and develop your team to support you in these areas.

Your day-to-day

• Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you will keep our hotels looking great and working well.
• Organise supplies and make sure equipment is ready for the next day
• Live up to high safety standards – follow guidelines and tell your GM and Cluster Maintenance Manager about any incidents, dangerous conditions or unsafe equipment.
• Always keep an eye out for improvements – follow the preventative maintenance calendar and keep everything working and efficient at all times
• Completing statutory health and Safety maintenance checks ensuring compliance paperwork is up to date and in good order
• Liaising with contractors to ensure competitive quotes and available to liaise with them whilst they are on site
• Planning daily and weekly tasks for Maintenance Engineers in the hotels.
• Give support and provide technical guidance to Maintenance Assistants and other hotel staff.
• Supervising and checking work of on-site Maintenance Engineers
• Ensuring that facilities, such as water and heating and lifts, are well-maintained
• Keep your GM and Cluster Maintenance Manager in the loop and tell them about any low-running supplies
• To be available for any emergencies and preserve the building and its systems during the emergency. Ensure all guests and colleagues are safe during emergencies
• To plan and implement maintenance projects in both properties
• To support and share best practice with other Maintenance personnel within the group

What we need from you

• Similar supervisory experience of maintenance or repair work within a hospitality environment
• Vocational training, preferably plumbing and electrics
• You need to be proficient in Microsoft Office and maintenance reporting systems
• On top of building equipment and hand tools, you’ll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures
• Organisation, time management, delegation, prioritising and the ability to handle a complex, varied workload.

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Voluntary Medi-cash Scheme
• Employee Friends/Family discounted rates at Heeton-operated hotels and Hilton Go
• Referral scheme
• Heeton is an expanding company which offers excellent career opportunities.
• Exclusive access to the employee recognition reward scheme - Heeton Rewards
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more.

Heeton is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome, and everyone can be natural, and be the best versions of themselves. We recognise that we are on a journey with regard to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

A stylish central London hotel with a Georgian façade, meeting facilities, free Wi-Fi and a chic restaurant. Doubletree by Hilton Kensington is just steps from Gloucester Road Tube station, from where it is six minutes to national rail and coach connections at Victoria station and eight minutes to Paddington station. Enjoy a night at the Proms in the Royal Albert Hall, 13 minutes walk from the hotel. Exibitions at the Natural History Museam, Science Museum and the Victoria and Albert Museum are withn easy walking distance and is a five minute taxi ride to Harrods and the shops of Knightsbridge.