Maintenance Team Lead

Get to know us

Quest Window Systems Inc (“Quest”) is a manufacturer of a window wall system designed for high-rise residential developments, based in Toronto, Ontario Canada. Quest services clients from all over North America, including major metropolises such as New York, Los Angeles, Washington DC, and Toronto.

Purpose: We are seeking an experienced, hands-on Maintenance Team Lead to support the safe, reliable, and efficient operation of our manufacturing facility producing window wall and unitized curtain wall systems. The Maintenance Team Lead will provide day-to-day technical leadership to the hourly maintenance team while remaining actively involved in equipment troubleshooting, repairs, preventative maintenance, equipment setup, and continuous improvement. This position serves as a key link between Maintenance, Production, Engineering, and Operations, helping ensure that critical manufacturing equipment remains safe, reliable, and available to meet production requirements. The ideal candidate is a strong mechanical and electrical troubleshooter who can lead, by example, prioritize work in a fast-paced manufacturing environment, and effectively coach other maintenance technicians. The Maintenance Team Lead is expected to be a working leader, not simply a dispatcher of maintenance work.

• Day Shift (6:00am - 2:30pm) - Ability to work overtime and flexible hours
• We offer competitive wage and career growth opportunities

Maintenance Team Leadership

• Provide day-to-day direction and technical leadership to hourly maintenance technicians.
• Assign and prioritize maintenance work based on production requirements, equipment condition, safety, and urgency.
• Serve as the first point of escalation for maintenance-related issues during assigned shifts.
• Assist technicians with difficult mechanical, electrical, pneumatic, hydraulic, and controls troubleshooting.
• Monitor maintenance workload and ensure critical repairs are addressed promptly.
• Support training and development of maintenance technicians.
• Promote accountability, teamwork, professionalism, and safe work practices.
• Lead by example through a hands-on approach to maintenance and troubleshooting.
• Communicate shift activities, outstanding issues, and equipment concerns to the Maintenance Manager.

Equipment Troubleshooting & Repair

• Diagnose and repair manufacturing equipment failures to minimize production downtime.

• Troubleshoot mechanical, electrical, pneumatic, hydraulic, and basic controls-related issues.

• Troubleshoot and maintain:

• CNC machinery

• Automated saws

• Aluminum fabrication equipment

• Punching and notching equipment

• Drilling and machining equipment

• Assembly equipment

• Conveyors and material-handling systems

• Glass and IGU-related equipment

• Compressors and pneumatic systems

• Motors, gearboxes, bearings, and drives

• Sensors, switches, and electrical components

• PLC-controlled equipment

• Production support systems

• Respond quickly to equipment breakdowns and work with Production to safely restore equipment to service.

• Identify recurring failures and recommend permanent corrective actions rather than repeatedly repairing symptoms.

Preventative & Predictive Maintenance

• Support execution of the facility's preventative maintenance program.

• Ensure PM work is completed accurately and on schedule.

• Inspect equipment for developing problems before they result in unplanned downtime.

• Identify opportunities for predictive maintenance and condition monitoring.

• Monitor equipment condition including:

• Bearings

• Motors

• Gearboxes

• Belts and chains

• Pneumatic systems

• Hydraulic systems

• Electrical components

• Machine alignment

• Lubrication

• Vibration and abnormal noise

• Provide recommendations for replacement of aging or unreliable components.

• Assist in developing and improving PM procedures and checklists.

Production Support

• Work closely with Production Supervisors and Managers to prioritize equipment issues affecting production.
• Respond to equipment breakdowns and production interruptions.
• Help Production identify safe temporary solutions when appropriate while developing permanent repairs.
• Support equipment changeovers, setups, adjustments, and process changes.
• Assist with installation and commissioning of new manufacturing equipment.
• Support production during new product launches and process changes.

Electrical & Controls

• Troubleshoot industrial electrical systems and control circuits.
• Read and interpret electrical schematics and wiring diagrams.
• Troubleshoot motors, starters, contactors, relays, sensors, switches, VFDs, and control components.
• Diagnose basic PLC and HMI-related faults.
• Work with outside vendors and controls specialists when advanced troubleshooting is required.
• Assist with machine modifications and electrical improvements.
• Maintain proper electrical safety practices and lockout/tagout procedures.

Qualifications and Skills Required:

• 10+ years of industrial/manufacturing maintenance experience.
• Strong mechanical troubleshooting and repair skills.
• Strong electrical troubleshooting skills.
• Ability to read mechanical drawings and electrical schematics.
• Experience troubleshooting industrial production equipment.
• Strong understanding of motors, bearings, gearboxes, belts, chains, pneumatics, and electrical controls.
• Ability to troubleshoot equipment using a systematic root-cause approach.
• Strong communication and leadership skills.
• Ability to prioritize multiple maintenance issues in a fast-paced manufacturing environment.
• Ability to work independently with limited supervision.
• Strong commitment to safety and safe work practices.
• Ability to work effectively with Production and other departments.

Preferred Qualifications

• Previous experience as a Maintenance Lead, Lead Technician, Senior Maintenance Technician, or similar role.
• Experience supervising or directing maintenance technicians.
• Experience with window, window wall, curtain wall, or unitized curtain wall manufacturing equipment.
• Experience with CNC machinery and automated fabrication equipment.
• Experience with PLC-controlled equipment.
• Experience with VFDs and industrial motor controls.
• Experience with pneumatic and hydraulic systems.
• Welding and fabrication experience.
• Experience with preventive and predictive maintenance programs.
• Experience with conveyors and automated material handling.
• Experience commissioning new manufacturing equipment.
• Technical degree, industrial maintenance certificate, or equivalent experience.

Additional Information

• Competitive pay
• Health insurance is 100% covered for employee
• 401K matching
• Education Assistance
• Referral Bonus

Equal Employment Opportunity

Quest USA Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Quest Covenants

• Demonstrate Integrity. Exercise the highest level of professional, safe and ethical behavior
• Are Respectful. Treat people with respect and dignity. Listen actively. Communicate in a timely and forthright manner. Never undermine colleagues
• Collaborate. Ask for and welcome help; offer and give it freely. Mutually resolve ambiguity and conflict
• Build Trust. Make commitments responsibly and always keep our word. Be candid while building shared understanding
• Deliver. Set high aspirations, plan responsibly, and honor all commitments
• Learn It, Do It, Share It. Be curious. Seek, share, and build upon experiences and lessons learned
• Live Our Culture. Embrace, embody, and actively contribute to our Vision, Values & Mission Statement. Nurture a proud legacy