Maintenance Tech

Lead quarterly maintenance with care, keep clients happy, and help our business grow, one visit at a time!

Position Summary:

The Maintenance Tech position entails conducting quarterly maintenance assessments, repairs, and documenting tasks. The Maintenance Tech is responsible for managing client relationships, ensuring support, and serving the needs of quarterly maintenance clients.

Qualifications and Skills

• Uphold personal and professional integrity, exhibit trustworthiness, and commitment to KHM’s core values.
• Demonstrate exceptional people skills to cultivate strong client relationships.
• Maintain personal standards that prioritize quality and adherence to deadlines.
• Possess technical proficiency in various home maintenance procedures.
• Follow KHM procedures meticulously in fulfilling all responsibilities.
• Demonstrate adept prioritization and scheduling abilities.
• Must have an approved driving record, valid driver’s license, and meet insurability standards.
• Must have an approved background check.
• Must maintain a substance-free working environment.

Company values

• Foundation of Integrity: A commitment to do the right thing and err on the side of benefiting others.
• Positively Inspiring Others: Interacting positively with others in a caring and compassionate way.
• Serving with Commitment: Demonstrating a heart of service and relationship with others in a way that is fully committed.
• Excellence: The desire to humbly provide the best quality service to our customers. role and responsibilities

Role and Responsibilities

Quarterly Maintenance Tasks:

• Ensure the KHM van is stocked and prepared for efficient quarterly visits.
• Schedule quarterly maintenance visits with clients and manage schedule changes.
• Perform all required quarterly checks.
• Create and send invoices for time and materials used during maintenance visits.
• Compile comprehensive Jobber reports and inform clients, managers, and accounting.

Customer Relations Cultivation:

• Act as the primary interface for assigned clients, fostering strong relationships.
• Address issues and concerns respectfully, ensuring ongoing client satisfaction.
• Maintain a comfortable and satisfactory client experience.

Sales and Business Development:

• Identify potential One-Off Maintenance jobs during quarterly visits.
• Communicate maintenance needs to clients and manage final sales communication and contract processes.
• Refer One-up Jobs to the Project Manager for further action.

Professional Growth:

• Update job knowledge through educational opportunities, professional publications, and personal networking.

Additional Benefits:

• Paid holidays

• Gym Membership

• 401(k) 3% Match

• Dental insurance

• Flexible spending account

• Health insurance

• Paid time off

• Referral program

• Vision insurance