Maintenance Technician

Job Description: Maintenance Technician

About the Role

We are hiring Maintenance Technicians to handle on-ground service and repair of our different types of robots. This is a field-intensive role requiring strong hands-on capability in electronics and mechanical systems, with the ability to diagnose and resolve issues independently. The role involves extensive travel within the assigned zone and direct interaction with customers.

Key Responsibilities

1. Field Service & Repairs

Perform installation, servicing, and repair different kind of robots

Diagnose issues across:

Electrical/electronic components

Mechanical assemblies

Ensure effective and timely resolution during field visits.

2. Fault Diagnosis & Troubleshooting

Identify root causes of failures using structured troubleshooting.

Differentiate between:

Electrical faults

Mechanical wear and tear

Usage-related issues

Minimize repeat visits through accurate diagnosis.

3. Preventive & Routine Maintenance

Conduct periodic maintenance checks to prevent breakdowns.

Ensure appliances operate efficiently post-service.

Follow defined service checklists and SOPs.

4. Customer Interaction

Interact directly with customers at site:

Explain issues and repairs clearly

Provide basic usage guidance to avoid recurring problems

Maintain professional conduct and service quality.

5. Spare Parts & Tools Management Identify required spare parts for repairs. Ensure proper usage and handling of tools and equipment. Coordinate for parts replacement where required.

6. Service Reporting & Documentation

Update service details after each visit:

Issue identified

Action taken

Parts replaced

Maintain accurate service records for tracking and analysis.

Preserve the replaced partes and compile a document and send it to head quarters for further Analysys

7. Travel & Field Coordination

Travel extensively within assigned zone (city clusters).

Coordinate with supervisors for scheduling and escalation.

Zone-wise Deployment

South: Bengaluru, Hyderabad, Chennai

Required Skills & Qualifications

2-5 years of experience in servicing FMCG appliances (washing machines, mixers, fans preferred)

Strong understanding of: Basic electronics (wiring, PCB-level basics, motor circuits)

Mechanical systems (motors, bearings, moving parts)

ITI / Diploma / Certification in Mechatronics preferred

Ability to troubleshoot and resolve issues independently

Willingness to travel extensively within assigned region

Preferred Attributes

Hands-on, problem-solving mindset

Ability to work independently in field conditions

Good communication and customer-handling skills

Quick learner with adaptability to different appliance models Key Performance Indicators (KPIs)

Number of service calls completed per day/week

Repeat complaint rate

Customer satisfaction at site

Turnaround time for issue resolution