Maintenance Technician

Maintenance Technician

Classification: Full-Time / Hourly / Non-Exempt

Schedule: 30 hours per week; flexible schedule based on organizational needs, including after-hours on-call responsibilities

Reports To: Finance & Operations Director

Pay Range: 20.00–25.00 per hour, depending on qualifications and experience

Position Summary

The Maintenance Technician supports the safe, effective, and welcoming operation of Springfield Area Parent Child Center (SAPCC) facilities, grounds, residential properties, and other organization-owned or operated property.

This position is responsible for routine and preventative maintenance, basic repairs, property inspections, troubleshooting, event setup and support, and coordination with contractors and vendors when work requires specialized or licensed services.

The Maintenance Technician works collaboratively with the Finance & Operations Director, property management staff, program leadership, contractors, and other SAPCC staff to identify maintenance needs, prioritize work, and ensure SAPCC properties are maintained in good working condition.

Essential Responsibilities

Building & Grounds Maintenance

• Conduct regular walkthroughs and inspections of SAPCC facilities, residential properties, grounds, equipment, and building systems to identify maintenance and safety concerns.
• Perform routine preventative maintenance and basic repairs to buildings, equipment, fixtures, furnishings, and grounds.
• Troubleshoot plumbing, electrical, heating/cooling, mechanical, and other building-system concerns within the employee's training and experience.
• Identify situations requiring a licensed or specialized contractor and communicate those needs to the Finance & Operations Director.
• Complete assigned work orders and maintenance requests in a timely manner and maintain appropriate documentation of work performed.
• Monitor building systems and promptly report conditions requiring repair, replacement, professional service, or additional evaluation.
• Maintain, organize, and properly care for SAPCC maintenance tools, equipment, supplies, and work areas.
• Monitor maintenance inventory and request parts, materials, tools, and supplies as needed.
• Assist with seasonal and weather-related property needs, including snow and ice conditions, heating concerns, frozen pipes, storm-related issues, and other building needs, coordinating with contracted services when appropriate.
• Assist with preparation, setup, breakdown, and facility needs for meetings, trainings, events, and other activities held at SAPCC properties.

Residential Property Maintenance

• Respond to maintenance concerns and work orders involving SAPCC-owned residential properties.
• Communicate professionally and respectfully with tenants when accessing units or responding to maintenance concerns.
• Coordinate maintenance and repairs with property management staff and outside contractors as appropriate.
• Assist in maintaining compliance with required property inspections, fire and life-safety requirements, and applicable building and housing requirements.
• Coordinate access for inspectors, service providers, and contractors when requested.
• Promptly report significant property damage, safety concerns, code concerns, or other conditions requiring management attention.

After-Hours & On-Call Responsibilities

The Maintenance Technician provides after-hours on-call coverage for urgent maintenance needs at SAPCC-owned residential properties.

While on call, the employee is not required to remain at an SAPCC property or at home and may engage in normal personal activities. The employee is expected to remain reasonably reachable by phone and respond to urgent maintenance situations within a reasonable timeframe based on the nature and severity of the situation.

After-hours response is intended for situations that cannot reasonably wait until the employee's next scheduled work period. Examples may include:

• Significant water leaks or flooding;
• Loss of heat during cold weather;
• Electrical or other immediate safety hazards;
• Building security concerns;
• Significant storm or building damage; or
• Other conditions that could reasonably result in injury or significant property damage if not addressed promptly.

Routine maintenance requests should generally be addressed during regularly scheduled working hours.

All time actually worked responding to after-hours maintenance issues must be accurately recorded in accordance with SAPCC's timekeeping procedures.

Safety, Compliance & Purchasing

• Follow applicable workplace safety practices and manufacturer instructions when using tools, equipment, chemicals, and building systems.
• Read and understand applicable equipment and safety manuals, technical documentation, blueprints, and parts information as necessary to perform assigned duties.
• Recognize work that is outside the employee's training, experience, or legal authority and seek assistance from an appropriately qualified or licensed contractor.
• Assist SAPCC in preparing for and responding to required property and building inspections.
• Immediately report significant safety hazards or conditions that could threaten individuals or property.
• Obtain authorization from the Finance & Operations Director or designee before making purchases or authorizing repairs exceeding established purchasing limits, except when immediate action is reasonably necessary to protect life or property.
• Maintain appropriate documentation for purchases, repairs, inspections, contractor work, and other maintenance activities as required.

Organizational Responsibilities

• Communicate and work collaboratively with staff, tenants, contractors, vendors, and community members.
• Maintain confidentiality regarding tenants, families, employees, and organizational information encountered through the course of work.
• Maintain professional conduct and appearance appropriate to the work being performed.
• Support SAPCC programs, activities, events, and organizational needs as appropriate.
• Participate in organizational fundraising, outreach, and community engagement activities consistent with SAPCC's expectations for all employees.
• Perform other duties reasonably related to the position as assigned.
• Support SAPCC’s mission and sustainability by participating in organizational fundraising and community engagement efforts.

Qualifications

• High school diploma or equivalent required.
• At least three years of maintenance, facilities, property maintenance, construction, or related experience preferred.
• Working knowledge of general plumbing, electrical, heating/cooling, mechanical, carpentry, and building maintenance.
• Ability to troubleshoot building and equipment problems and determine when an issue can be addressed internally or requires specialized assistance.
• Ability to prioritize multiple maintenance needs and respond appropriately to urgent situations.
• Strong time-management and organizational skills.
• Ability to work independently while also collaborating effectively with staff, contractors, and management.
• Ability to use email, phone, electronic work-order systems, and other basic technology required for communication and documentation.
• Strong verbal and written communication skills.
• Demonstrated reliability, sound judgment, professionalism, and integrity.
• Specialized plumbing, electrical, HVAC, facilities, or related training or certifications are preferred but not required.

Driving & Transportation Requirements

A valid driver's license and reliable transportation are required for travel between SAPCC properties, vendors, and other locations as necessary to perform assigned duties.

Authorized use of a personal vehicle for SAPCC business will be reimbursed in accordance with SAPCC's mileage reimbursement policy.

Physical Requirements

This position regularly requires physical activity associated with building and grounds maintenance. The employee must be able to:

• Lift and carry up to 50 pounds independently and heavier items with appropriate assistance;
• Stand and walk for extended periods;
• Bend, kneel, crouch, reach, push, and pull;
• Safely use ladders and perform work at appropriate heights;
• Use hand and power tools and other maintenance equipment;
• Work indoors and outdoors in varying weather conditions; and
• Perform the visual and physical tasks necessary to inspect equipment, buildings, grounds, and building systems.

Reasonable accommodations will be considered in accordance with applicable law.

Employee Acknowledgment

This job description is intended to describe the general nature and level of work performed by the Maintenance Technician. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may be modified or assigned based on organizational and property needs.

Pay: $20.00 - $25.00 per hour

Expected hours: 30.0 per week

Benefits:

• 403(b)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person