Maintenance Technician

Responsibilities:

• Painting
• Interior/exterior maintenance
• Lawn care
• Snow removal
• Replacement of lights
• Plumbing
• Electrical work
• Roof repairs
• HVAC system maintenance
• Appliance evaluation and repair
• Relocation of furniture/fixtures, etc.
• Cleaning
• Complete "turnover" of vacant apartments.
• Inform Maintenance Supervisor of activities and bring solutions forward.
• Complete all resident and site work orders as directed.
• Schedule and oversee vendor work, when assigned.
• Complete and submit all required paperwork in an accurate and timely manner.
• Follow and adhere to all Wingate Companies’ policies, practices and procedures.
• Regularly assess the property for safety and loss prevention.
• Safely operate power equipment and hand-held tools such as snow blowers, leaf blowers or a power drill.
• Follow Company maintenance policies and procedures at the property.
• Perform any and all tasks as assigned by manager/supervisor.
• Interact respectfully with other clients, visitors, organization staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Provide a high level of customer service to internal and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

Essential Skills and Abilities:

• Basic familiarity with computers. Navigate at a basic level within web-based applications.
• Read, and write in English in order to understand basic instructions and take direction from supervisors; communicate effectively with clients, visitors and other organization staff; and respond to basic questions.
• Understand spoken English in order to follow basic instructions and take direction from supervisors; communicate effectively in Basic English with clients, visitors and organization staff in response to routine questions.
• Basic knowledge of fundamental concepts, practices and procedures with the ability to use in routine situations. Specialized knowledge not required.
• General knowledge of electrical, plumbing, appliances and HVAC.
• Excellent customer service skills.
• Possess good communication and interpersonal skills.
• Decision Making: Decisions are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• Problem Solving: Problems are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Independence of Duties: Work is monitored by supervisor/manager. General instructions and procedures are provided.
• Flexibility/Adaptability: Work is fairly routine from day to day. Employee follows a set pattern with any changes being communicated by supervisor.
• Available to respond to weather, environmental or emergency maintenance calls after normal working hours.
• Ability to participate in the emergency on-call rotation is required
• Demonstrate respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment.
• Commit to recognize and respect cultural diversity for all customers (internal and external).
• Communicate effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed

Typical Physical Demands:
Constant need to be on feet and perform the following physical activities.

• Bend/Stoop/Squat/Kneel
• Climb stairs while carrying tools
• Push and pull
• Reach above shoulders
• Climb step ladder
• Grasp/Grip/Turn
• Lift/Carry 50 lbs. unassisted

Typical Working Conditions:

• Interior and exterior work in all weather conditions as needed