Maintenance Technician

Maintenance Technicians will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include key management systems and access control systems, but are not limited to, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

JOB RESPONSIBILITIES:
Deliver service and technical support to end-users via phone, remote connection and/or over the Internet

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Gather customer’s information and determine the issue by evaluating and analysing the symptoms

Perform testing and commissioning as well as preventive maintenance work on key management systems at customers’ sites

Trouble-shooting of key management systems at customers’ sites if issues cannot be resolved remotely

Assist with training and enrolment for new customers

Follow standard processes and procedures

Ensure service reports are completed and submitted to operations team on a timely basis

Offer alternative solutions where appropriate with the objective of retaining clients’ business

Follow up and make scheduled call backs to customers where necessary

System testing and drafting operational procedure with system information, changes and updates

JOB REQUIREMENTS:
Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic with 2 years working experience or equivalent

Proven working experience in enterprise technical support

Basic knowledge of Linux systems, utilities and scripting

Strong problem-solving skills

Strong and effective team player

Excellent written and verbal communication skills

Job Type: Full-time

ÜberGard Pte Ltd began its operations in 2009 to provide a one stop centre for research and development of Smart Security Control System and web enabled building facilities system. Leveraging on our experience and commitment, we have successfully developed the innovative product - Intelligent Key Lock Application System (iKLAS) and have won several numbers of contracts in the area of security system.