Maintenance Technician

JOB SUMMARY

The Maintenance Technician is responsible for the upkeep, repair, and preventive maintenance of all gym equipment and facility systems. This role ensures that all equipment is in optimal working condition to provide a safe and satisfactory environment for members and staff. The Maintenance Technician will troubleshoot mechanical issues, perform routine checks, and coordinate repairs to minimize equipment downtime.

ROLES AND RESPONSIBILITIES

• Conduct daily inspections of gym equipment to identify potential malfunctions or safety hazards.
• Perform preventive maintenance according to manufacturer guidelines and club schedules.
• Troubleshoot and repair various types of fitness equipment, including treadmills, ellipticals, weight machines, and bikes.
• Maintain an organized inventory of tools, parts, and maintenance supplies.
• Log all maintenance activities and repair work in maintenance records.
• Respond promptly to maintenance requests and resolve issues to minimize downtime.
• Collaborate with equipment vendors and service providers for specialized repairs when needed.
• Ensure compliance with safety standards and report any hazardous conditions.
• Assist in general facility maintenance, including lighting, HVAC checks, plumbing, and minor repairs.
• Support setup and takedown of equipment for classes or special events when required.

REQUIREMENTS, KNOWLEDGE & EXPERIENCE

• Education: Grade 12 or equivalent qualification; technical certifications in equipment maintenance are advantageous.
• Experience: Minimum of 2 years in maintenance, preferably with experience in gym or fitness equipment repairs.
• Availability: Willingness to work flexible hours, including early mornings, evenings, weekends, and public holidays.
• Additional Requirements: Strong mechanical aptitude and knowledge of fitness equipment; physical ability to lift and move heavy equipment safely.

KEY COMPETENCIES, SKILLS OR ATTRIBUTES

• Troubleshooting and mechanical repair skills.
• Ability to work independently with minimal supervision.
• Good organizational and time-management abilities.
• Excellent communication skills to interact with members and team members.
• Attention to detail with a proactive approach to maintenance tasks.
• Ability to prioritize repairs and manage multiple maintenance requests simultaneously.
• Commitment to maintaining safety and quality standards.

Key Performance Indicators

This document outlines the Key Performance Indicators (KPIs) for Maintenance Technician to provide a clear evaluation framework.

KPI CATEGORY

KPI

MEASUREMENT CRITERIA

SCORE (0-2)

WEIGHTING

EXPECTATION

Equipment Maintenance

Preventive Maintenance Compliance

100% on schedule = 2, 90-99% = 1, <90% = 0

0-2

35%

Complete scheduled maintenance tasks on time.

Repair Response

Equipment Downtime Reduction

<24 hours = 2, 24-48 hours = 1, >48 hours = 0

0-2

25%

Resolve equipment issues promptly to reduce downtime.

Safety Compliance

Safety Issue Resolution

100% resolved within shift = 2, delays = 0

0-2

15%

Address safety concerns immediately upon identification.

Documentation

Maintenance Record Accuracy

100% accurate records = 2, occasional errors = 1

0-2

10%

Maintain precise maintenance logs and documentation.

Member Interaction

Assistance Provided

90% positive feedback = 2, 80-90% = 1, <80% = 0

0-2

10%

Offer courteous assistance to members with equipment inquiries.

Professionalism

Uniform & Grooming Standards

100% compliance = 2, occasional lapses = 1

0-2

5%

Maintain a professional appearance at all times.

EVALUATION NOTES:

• Performance reviews will be conducted monthly and quarterly.
• Non-compliance with KPIs may result in performance management procedures.
• KPI scores range from 0 (non-compliant) to 2 (fully compliant) with weightings applied accordingly.

CAREER SUCCESSION PATH

• Regional Maintenance Support – Support Maintenance teams in the region.
• Regional Maintenance Manager – Coordinates maintenance across multiple clubs

ADDITIONAL INFORMATION

• Regular technical training will be provided to enhance repair skills and safety knowledge.
• Opportunities for career advancement based on performance and development.
• Maintain a professional, member-focused attitude when working on the gym floor.

Pay: R6 000,00 - R6 500,00 per month

Ability to commute/relocate:

• De Waterkant, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Preventive maintenance: 1 year (Required)

Work Location: In person