Maintenance Worker

Job Title: Maintenance Associate Revised: July 1, 2014

Reports to: Housekeeping Assistant Manager, Housekeeping Manager, Assistant General Manager, General Manager, and Owner

Mission Statement:

We strive to be the very best in delivering outstanding customer service and providing an exceptionally clean property resulting in a positive lasting guest experience.

Owner’s Vision Statement:

I want to be the very best out there in the market place. Each business who has happy employees, confident in their positions, given the authority to make great decisions, who think in a team concept, have natural smiles, understand our mission, and ultimately all our guests become our advertising tool. The business has very high ethics in the communities, resulting in being given first consideration for all lodging. Records are very important in that it conveys a message to the public there is a great management team within who cares about the business, our guests and our precious employees. Having said the foregoing, the revenue will be there.

William Aho, Owner

Job Summary:

The Maintenance Associate is responsible for all maintenance needs, including preventative maintenance care of the building, grounds, and must understand the specific brand Quality Assurance standards. The property and specific brand reputation depends on the quality and efficiency of the property maintenance. As part of the WDA Management Company, this person promotes the vision of the owner “…to be thebest in the market place.***”*

The Maintenance Associate’s schedule will be determined by the maintenance needs of the property, with consideration toward emergency and seasonal needs. The individual in this position is expected to effectively communicate with the Management Team and perform maintenance tasks without inconveniencing guests. A Maintenance Associate is classified as a part time hourly employee and works up to 80 hours in a two week pay period, typically 5 days a week with alternating weekends as needed.

Section A, Guest Service:

• Meet score goals set for Guest Satisfaction Surveys and Positive Online Guest Reviews as follows:

AmericInn Market Metrix Score Goal 92

Super 8 WynReview Score Goal 4

• Assist all guests with a smile in a sincere and courteous manner, whenever possible going the extra mile, and doing whatever it takes to ensure guest satisfaction, while portraying a “Can-Do” attitude.
• Demonstrate a working knowledge all services and facilities of the property as to effectively assist guests.
• Demonstrate an extensive knowledge of the local area such as; area attractions, business hours of local establishments, accurate directions, etc. as to effectively assist guests.
• Promote and Enroll guests into specific brand loyalty programs such as Easy Rewards and Wyndham Rewards.
• Professionally answer and transfer phone calls, utilizing the “3 ring rule”. Convert phone calls to reservations and take professional phone messages to include documenting and forwarding by email as needed.
• Understand property technology systems including guest wireless internet and technical support for such systems.
• Monitor halls and public areas for noise disruptions and security issues, and ensure proper locking of all entries and doors as required. This may include policing unruly and/or uncooperative guest and could require the assistance of local law enforcement.

Section B, Quality Assurance:

• Assist as needed with the cleaning and stocking of; guest rooms, guest bathrooms, public areas, pub or bar, and meeting rooms in compliance with Quality Assurance specific brand standards including completing of weekly cleaning tasks.
• Maintain pool records, cleanliness of the pool area and mechanical room, as well as the chemical balance in both the spa and the pool in accordance with specific brand standards, State Law, and the County Health Department.
• Maintain the landscaping and grounds (no weeds), including weekly mowing of the lawn, preferably on Thursdays.
• Perform required snow and ice removal of the parking lot and all walkways as needed. (The parking lot is plowed following 1” of snow cover.)
• Maintaining the general cleanliness, daily (upon your arrival and departure of the property) of the grounds including all parking lots.
• Maintain the upkeep and repair of equipment, communication systems, food service equipment, fire and safety equipment, (alarms and inspections), housekeeping and laundry equipment, exterior lighting and signage, and pool equipment; pumps, filters and chemicals.
• Assist with regular maintenance, security verification and compliance, consistent operation and back-up and compliance with brand standards on all computers, PMS servers, guest-use computers and staff laptops.

Section C, Communication and Administration:

• Assist in monitoring and responding to all guest surveys, online reviews, general guest correspondence, brand and internal emails in conjunction with the Management Team within WDA Management Company policies and specific brand requirements.
• Actively participate in a positive manner with daily department communication logs/e-mails to all members of the Management Team and property as needed, noting specifically a breakdown of tasks and related time.
• Utilize daily, the WDA Management Company Shift Checklist and Weekly Tasks Sheets to complete all required daily, weekly, bi-weekly, quarterly, and annual tasks.
• Monitor, maintain, and secure guest room keys, property keys, key cards, emergency keys, and key coding equipment.
• Adhere to company and brand personal appearance/uniform policy and standards.
• Assist with compliance to ALL local and state personal safety procedures including the AWAIR (A Workplace Accident and Injury Reduction) Plan.
• Assist with compliance to ALL local and state food safety and health codes regarding cleanliness and food handling in the breakfast/kitchen area to ensure the safety and quality of food items served.
• Assist with compliance to ALL local and state regulations regarding the operations and employee training of the service of alcoholic beverages at property specific pubs, bars, or other establishments.
• Inform the Management Team promptly of all problems of unusual matters or significance so that timely corrective action can be taken to include notifying the General Manager, Assistant General Manager and Owner (in that order) if any emergency personnel or law enforcement has been called to the property.
• Perform all other tasks and functions as determined by the Management Team.

Section D, Requirements and Self-Development:

• Must exhibit excellent communication skills, verbal, written, electronic and telephone with the Guests, Vendors, Community Members, Employees and the Management Team.
• Must demonstrate flexibility to accommodate the 24hr/7 day-a-week schedule and be available for on-call assistance to the property as needed.
• Participate in brand specific system educational events, webinars, and complete annual training modules as follows;
• Brand Specific Training Modules
• Webfire Safety Training Modules
• SafeMark in Guest Room Safe Training Module
• Attend all monthly and scheduled safety, staff and department meetings as required.
• Must be physically able to perform all duties assigned, including but not limited to: reaching, pushing, pulling, bending, stooping, crouching, standing, walking, kneeling, and carrying out various repetitive motions and movements.

By signing below, I understand the above Job Description and the expectations of my performance.

Printed Name:__________________________________________ Date: _____________________

Signature:___________________________________________________________________________

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Landscape maintenance: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person