Maintenance/Systems Engineer (Windows Server, Linux)

Maintenance/System Engineer

Location: Singapore
Work Arrangement: 24 x 7 standby support
SLA: 2 hours on-site, 2 hours resolution
License: Class 3 licence and own vehicle preferred (optional)

Key Responsibilities

• Perform hands-on installation, preventive and corrective maintenance of end devices (e.g. readers) and central equipment.
• Hands -on troubleshooting and replacement of faulty electronic components and system parts.
• Attend to client service requests (CM/PM), ensuring timely response and system uptime.
• Provide on-site support to clients when systems are unavailable, ensuring smooth daily operations.
• Prepare quotations for ad-hoc service requests and Variation Orders (VO), and execute A&A/VO works as required.
• Read and interpret construction drawings (architectural layouts, combined services, penetration requirements, electrical and security line drawings).
• Plan and design cable routing, prepare shop drawings, and update as-built documentation (optional).
• Coordinate with consultants, users, and contractors on site and installation matters.
• Conduct testing and commissioning with relevant stakeholders.
• Perform system patching, updates, and vulnerability remediation (under Senior Engineer guidance).
• Provide regular client updates on maintenance status and escalate issues where necessary.
• Manage subcontractors’ schedules and quality of work.
• Support contract administration tasks, including reporting, procurement, billing milestones, O&M/manual submissions, and maintenance checklists.
• Ensure compliance with industrial codes, standards, and workplace safety requirements (e.g. CP Standard, WSH, Work-at-Height).
• Apply technical writing skills for documentation and reporting.
• Maintain good customer relationship management and ensure high service standards.

Requirements

• ITE/Diploma/Degree in Electrical & Electronic Engineering, Infocomm, Computer Science, Mechanical Engineering, or related fields.
• At least 2 years’ experience in system implementation, maintenance, or related technical roles.
• Proficiency in operating, upgrading, and maintaining Windows Server and Linux systems.
• Strong end-to-end understanding of the software lifecycle, including deployment, operation, and maintenance.
• Strong troubleshooting and fault analysis skills in system and network maintenance.
• Familiarity with site installation methodologies, project cycles, and preventive maintenance processes.
• Good communication, initiative, and problem-solving skills.
• Knowledge of project management tools (e.g. Microsoft Project) is advantageous.
• Customer-focused, with ability to manage expectations and provide professional support.

Preferred

• Familiar with security system integration, site safety practices, and industrial codes of practice.
• Hands-on experience in cable routing design and drawing updates.
• Class 3 driving licence and own transport (preferred but not mandatory).