Maitre d'

Job Overview

We are seeking an energetic and dedicated Maitre d' to lead our dining experience with enthusiasm, professionalism, and exceptional guest service. As the face of our restaurant’s front-of-house operations, you will orchestrate reservations, manage guest relations, and ensure seamless service flow. Your leadership will create a welcoming atmosphere that delights guests and fosters a positive team environment. This role is perfect for someone passionate about hospitality, with a knack for organization and a flair for guest engagement. All compensation for this paid position reflects the importance of your role in delivering memorable dining experiences.

Responsibilities

• Oversee restaurant reservation management using systems such as Open Table POS to optimize seating arrangements and reduce wait times.
• Greet guests warmly upon arrival, manage waitlists, and coordinate seating to ensure smooth flow of service.
• Lead the host/hostess team by providing guidance on phone communication, phone etiquette, and guest interaction standards.
• Maintain excellent guest relations by addressing inquiries, resolving concerns promptly, and ensuring overall guest satisfaction.
• Coordinate with servers and kitchen staff to monitor table availability, manage restaurant flow, and uphold food safety standards.
• Handle customer feedback professionally, fostering positive guest experiences through effective communication skills and hospitality expertise.
• Utilize restaurant table management systems to track reservations, seating charts, and special requests efficiently.

Qualifications

• Proven experience in restaurant reservation management and host/hostess roles within a fast-paced food service environment.
• Strong knowledge of restaurant table management system specifically Open Table
• Excellent communication skills with an emphasis on customer service, phone etiquette, and guest relations.
• Ability to multitask effectively while maintaining organizational skills under pressure.
• Basic math skills for managing reservations, waitlists, and billing procedures.
• Familiarity with food safety protocols and hospitality standards to ensure a safe dining environment.
• Previous experience with POS systems and restaurant operations is highly desirable.

Join us to lead a vibrant team dedicated to creating memorable dining moments! Your enthusiasm and expertise will elevate our guest experience while fostering a welcoming atmosphere that keeps guests coming back time after time.

Pay: $16.00 - $19.00 per hour

Expected hours: 35.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person