Maitre'd / Service Captain

CAL-INDIA COLLECTIVE | COPRA / EYLAN / ETTAN

ETTAN Palo Alto

Ettan is seeking a Maitre'd / Service Captain for Lunch and Dinner services.

The Maître**’**d is the face of the restaurant and takes responsibility for running the door while also providing support for the floor during lunch and dinner service. In this role you will set the tone and flow of the restaurant with an exceptional ability to look after guests while also controlling the pace of seating in a way that maximizes covers without compromising service. This role is also responsible for recognizing repeat guests, anticipating guest needs, setting realistic expectations for wait times and easing guest frustrations should expectations not be met. The Maitre'd will complete full server training and be able to take a section and facilitate service as needed. Full command of the food and beverage menus with an emphasis on wine knowledge is required. This is a perfect opportunity for those interested in exploring a career in management.

KEY RESPONSIBILITIES

• Model and grow a positive, inspired, respectful culture
• Possess a deep understanding of the flow of service and how seating affects all other aspects of the restaurant.
• Keep track of reservations, the waitlist and updating table status.
• Keep a pulse on the status of the restaurant as a whole during service to make the best decisions possible regarding wait times and seating.
• Extend a genuine welcome and good-bye to all guests.
• Be knowledgeable about all food, drink and services as a main point of contact for guests.
• Communicate with floor staff about necessary table arrangements before and during service.
• Have a keen eye on and take action to ensure the cleanliness and orderliness of the host area and restaurant in general.
• Communicate special guest requests, VIPs or celebrations to servers and FOH management
• Learn restaurant closing procedures, cash handling to close service up to 2 nights per week
• Work closely with GM and AGM and Events Manager on how best to improve the flow of service

ABOUT US
In 2025 we have had the honor of multiple awards across our locations;

COPRA - SF Chronicle Top 10 Bay Area Restaurants & Most Memorable Wine Lists; LA Times Best Restaurants in California; Wine Spectator Award of Excellence
ETTAN - SF Chronicle Top 50 Bay Area Restaurants
EYLAN - Michelin Exceptional Cocktails Award, California; Michelin Bib Gourmand; Wine Spectator Award of Excellence

We welcome interested candidates who aspire to excellence.

• 3-5 years of fine dining experience
• Strong aptitude for wine and spirits
• Exceptional communication skills
• Authentic hospitality
• Curiosity for new culinary and beverage experiences
• Long-term career focus

We invite you to learn more about our mission and culture.

Who We Are

At the heart of our endeavor lies a commitment to honesty and integrity, reflected not only in the sourcing of our ingredients but also in the warm, genuine service provided by our team. We are dedicated to creating memorable dining experiences that celebrate the essence of India’s food culture. We unite people through the celebration of a remarkable cuisine, fostering genuine human connections over a shared love for soulful food, wine and spirits.

We seek colleagues and leaders who embody:

Respect - Right Intentions - Integrity - Inclusivity - Professionalism - Authenticity - Empathy

We seek colleagues and leaders who act based on:

Critical Thinking - Congruent Communication - **Unwavering Standards -**Curiosity

Interested candidates, please include a cover letter and resume and a few lines about what draws you to Cal-India Collective group of restaurants. We look forward to hearing from you.

Cal-India Collective is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Compensation Details

Compensation: $24/hr + tips

Benefits & Perks: Health Insurance, Paid Time Off, 401k, Dining Discounts

Job Type: Full-time

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid sick time

Work Location: In person