G
Globtier Infotech
Major Incident Manager
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹1,200,000 – ₹1,800,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
20 August 2026
What they need
Roles and Responsibilities :
- Manage major incidents from detection to resolution, ensuring minimal impact on business operations.
- Coordinate with cross-functional teams to identify root causes and implement corrective actions.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
- Analyze incident data to identify trends and areas for improvement in the incident management process.
Job Requirements :
- 9-10 years of experience in IT services & consulting industry.
- Strong knowledge of ITSM (Information Technology Service Management) principles and practices.
- Experience in managing complex technical issues using tools like MIM (Major Incident Management).
- Proven track record of successfully resolving high-severity incidents within SLA targets.
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