Makerspace Technician

Role Overview

The Makerspace Technician is responsible for the day-to-day technical operations of PolyMate's makerspace facility. This includes maintaining and operating FDM 3D printers and laser cutting equipment, ensuring a safe working environment for all users, and providing counter assistance to walk-in customers including material sales and job quotations.

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Key Responsibilities

• Monitor, operate, and perform first-line maintenance on FDM 3D printers, including filament loading, print monitoring, jam clearance, and failure logging
• Operate laser cutting equipment and oversee safe usage by makerspace users
• Attend to walk-in customers, assess their requirements, and provide accurate quotations for 3D printing and laser cutting jobs
• Process retail sales of filament and consumables
• Conduct equipment inductions and enforce makerspace safety protocols
• Maintain cleanliness and organisation of the facility
• Track and report on machine status, consumable stock levels, and job queues

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Requirements

• Diploma in any field (Technical fields preferred)
• Demonstrated hands-on experience with FDM 3D printing, including familiarity with common failure modes and basic troubleshooting
• Prior exposure to laser cutting equipment is advantageous; structured training will be provided
• Able to accurately scope and quote print and laser jobs from customer-provided files or specifications
• Strong sense of personal accountability and ability to work independently on the floor
• Clear and professional communication with customers at a service counter