Malayalam voice process

Roles and Responsibilities :

• Handle customer inquiries and resolve issues via phone calls in Malayalam language.
• Provide accurate and timely responses to customers' queries related to banking products and services.
• Maintain a high level of professionalism while interacting with customers, adhering to company standards.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment.
• Strong proficiency in speaking Malayalam language.
• Ability to work on voice process roles such as customer support, sales, or service desk.