Mall Head

Job Title: Head of Mall

Reports To: Vice President

Location: [Delhi, Faridabad]

Position Overview

The Head of Mall oversees the strategic direction, operational management, commercial performance, and guest experience of [Pacific Mall].

Key Responsibilities

• Leasing & Tenant Relations: Partner with leasing teams to optimize tenant mix and minimize vacancy. Manage senior tenant relationships, key lease renewals, and fit-out approvals.
• Property & Technical Operations: Oversee facilities management, MEP maintenance, security, cleaning, and parking. Manage third-party vendors against strict SLAs and enforce safety, security, and compliance protocols.
• Marketing & Customer Experience: Oversee marketing, events, and loyalty programs to drive footfall and retailer sales. Continuous improvement of the overall visitor experience.
• Team Leadership: Manage and develop cross-functional heads across operations, technical services, tenant management, and marketing.

Qualifications & Experience

• Education: Bachelors degree in Business, Real Estate, Facilities Management, or related field (MBA preferred).
• Experience: 10+ years in commercial real estate or retail management, with 5+ years leading full-scale shopping mall operations.