Mall Manager

Key Responsibilities:

Leasing and Operations Management

• Leads tenant retention through programs and initiatives for tenant management, relations and engagement.

• Responsible for ensuring compliance with leased terms, operational standards and tenant performance.

• Leads the leasing effort for locally based brands and concepts in collaboration with the national leasing team focusing.

• Supports processing of lease renewals and rent collection

• Oversee daily mall and office operations to ensure cleanliness, safety and smooth functioning of facilities (zero downtime)

• Work with PMT and Security to manage security protocols and ensure adherence to health and safety standards.

Financial Management

• Responsible and Accountable for achieving financial goals of the assigned assets / business unit
• Develop and Implement initiatives to achieve or exceed targets in revenue, expenses and cost.
• Create and manage the mall’s budget ensuring cost control and revenue generation
• Analyze financial performance and provide regular updates to senior management
• Oversee rent collection and maintaining high collection efficiency

Marketing Promotions

• Collaborate with the marketing team to develop and execute promotional events and campaigns to drive foot traffic Engage with community partners to enhance the mall’s brand and presence in the region
• Analyze customer trends and feedback to refine marketing strategies

Regulatory Compliance

• Ensures compliance to necessary regulatory requirements such as LGU, Peza, MCIAA, BIR and other related agencies.
• Coordinates closely with support team such as Tax, Accounting, Property Management, Estate Operations and other teams.

Team Leadership

• Manage a team of operations and administrative staff
• Provide coaching, performance feedback and training to staff members
• Foster a culture of teamwork and excellence among personnel across all commercial assets

Customer Experience

• Ensure a welcoming and enjoyable environment for both tenants and shoppers
• Address customer complaints or feedback promptly and professionally
• Monitor customer traffic trends to optimize mall and office operations

Qualifications:

• Bachelor's degree in Business Administration, Management, Engineering, or a related field
• At least 5–10 years of experience in mall operations, commercial property management, or office operations.
• Proven experience in leading cross-functional teams and managing day-to-day operational activities.
• Strong knowledge of mall operations, tenant relations, facilities management, safety, security, and customer service.
• Strong leadership, stakeholder management, problem-solving, and decision-making skills.