Mall Manager

Prepare, review and adjust financial budgets, systems and processes and monitor performance against budget

• EBIDTA Achievement Overall gross profit achievement based on controlling top line and bottom line.
• Accounts Receivable – Collections of outstanding from retailers
• Variance to budgeted CAM cost – Expense to be under control as per the target set at the beginning of year
• Shoppers per year – Achieve the targeted shoppers count for the year
• Total consumption of the centre – Achieve the targeted consumption for the year

2. Oversee the mall operations

• Wish list of retail brands – Prepare a list of brands which will be replace the non performing brands
• Score achieved in various audits - Ensure achievement of high score in various audits - Legal, Internal Audit, Process Audit etc. Ensure that total negative remarks are less than 15% of the total remarks
• Preparation and development of marketing and annual event plans/calendar
• Follow legal procedures with respect to mall operations and tenant interactions

3. Client Management

• Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
• Develop and maintain a long term beneficial relationship with all existing tenants and retail groups to ensure continued and future business

4. Team Management

• Coach and mentor the team members
• Delegate work and provide direction
• Sets objectives/ goals for team members and evaluates their performance
• Identify gaps and develop the required competency of team members either by formal or informal training including role enhancement, job rotation
• Conduct regular team meetings to guide team members on departmental issues in order to build a high performing and motivated team
• Manage critical talent through succession planning