Mall Operations Assistant

Job Summary

TheMall Operations Assistant supports the day-to-day operations of the mall by ensuring tenants comply with lease agreements, company policies, and operational standards. The role also assists in monitoring tenant fit-out, construction, and renovation activities to ensure projects are completed in accordance with approved plans, safety regulations, and company guidelines, while helping maintain efficient mall operations.

This is an agency-hired position.

Duties and Responsibilities

• Monitor tenant compliance with lease agreements, memoranda of agreement, mall policies, and company rules and regulations.
• Assist in implementing and enforcing mall operational policies and procedures.
• Monitor tenant fit-out, construction, and renovation activities to ensure compliance with approved plans, design standards, and safety requirements.
• Coordinate with tenants, contractors, and internal departments regarding fit-out schedules, permits, and project requirements.
• Conduct regular site inspections to monitor project progress, identify compliance issues, and recommend corrective actions when necessary.
• Assist in processing tenant permits, clearances, and other operational requirements.
• Maintain accurate records of tenant documentation, permits, inspection reports, and compliance-related files.
• Respond to tenant inquiries and coordinate concerns with the appropriate departments to ensure timely resolution.
• Provide administrative and operational support to the Mall Operations team in the execution of daily activities and special projects.

Qualifications

• Bachelor's Degree in Business Administration, Management, Commerce, Economics, or any related field.
• Experience in mall operations, tenant relations, property management, or a related field is an advantage.
• Strong communication, interpersonal, and customer service skills.
• Detail-oriented with excellent organizational and coordination abilities.
• Proficient in Microsoft Office applications.
• Ability to work effectively with tenants, contractors, and cross-functional teams.
• Willing to be assigned in Taguig.