Mall Operations Associate

We in AyalaMalls are looking for passionate individuals who want to make an impact. As we continue to re-define our malls, this transformation goes beyond physical spaces—it is about strengthening operations, ensuring safety, and delivering consistently excellent mall experiences for our communities.

As a Mall Senior Operations Associate , you will support the day-to-day operational excellence of the mall and assist in implementing strategic, safety, and facility management initiatives aligned with AyalaLand’s standards.

Job Scope

Strategic Management and Direction

• Assist the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department within the assigned mall.
• Support the execution of operational strategies and initiatives aligned with corporate and mall-level goals.

Operational Management

• Assist in the day-to-day management and administration of mall operations within the assigned building, including:
• Mall Operations
• Safety, Security, and Sustainability
• Facility Management
• Conduct daily mall inspections (opening, mid-shift, and closing) to ensure compliance with established mall operating systems, standards, and procedures.
• Support the implementation of cost-saving initiatives and sustainability projects to help reduce Direct Operating Expenses (DOEs).
• Assist in maintaining high-quality property standards through regular inspections and preventive maintenance, including cleanliness, air-conditioning levels, lighting, assets, equipment, and security controls for:
• Mall premises
• Parking areas
• Service areas
• Toilets and common areas
• Assist in the effective handling of conflicts or disputes involving merchants, customers, and mall visitors, in coordination with the Security team, ensuring minimal disruption to mall operations.
• Identify, document, and escalate Health and Safety risks that may impact employees, merchants, contractors, mall patrons, and the general public.

Reporting and Analysis

• Assist in the documentation and analysis of operational data and statistical reports to identify root causes of operational issues and recommend improvements to policies and processes.
• Prepare and submit regular reports, including:
• Summary of Daily Operations Inspection and Monitoring
• Summary of Cost-Saving Initiatives and Projects
• KRA setting and performance monitoring for Operations Staff
• Perform other management-mandated functions as required.

Qualifications

Education:

• Bachelor’s Degree in Business Administration, Engineering, or any business or technical-related course.

Experience: (Open for Fresh Graduate with related Internship)

• Minimum of 6 months to 1-year related work experience in Operations Management, preferably in mall, retail or property management industries.

Skills:

• Proficient in MS Office applications (Word, PowerPoint, Excel, Visio) and exposure to enterprise systems such as SAP or Oracle.
• Above-average oral and written communication skills, including negotiation, presentation, facilitation, and training.
• Working knowledge of project management, planning, people management, and leadership.
• Basic to intermediate understanding of the interconnection between financial performance and business operations.