Maltese Customer Support Agent

About The Happy Customers

The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.

We are currently building a talent pool of Maltese-speaking Customer Support Agents based in Europe to support upcoming client projects.

Tasks

Responsibilities

As a Maltese Customer Support Agent, you will help customers through multiple communication channels while delivering an excellent customer experience.

Your responsibilities may include:

• Responding to customer enquiries via email, chat and phone (inbound & outbound)

• Resolving customer questions professionally and efficiently

• Escalating complex issues where required

• Maintaining accurate records in customer support systems

• Following client processes and quality standards

• Contributing to customer satisfaction and continuous service improvement

Requirements

Requirements

• Based in Europe with valid work authorisation

• Native or professional proficiency in Maltese

• Good English communication skills

• 1–3 years of customer support or customer service experience preferred

• Comfortable communicating through phone, email and chat

• Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage

• Ability to work independently in a remote environment

• Reliable internet connection and suitable home office setup with laptop/desktop

Benefits

Fully remote work within Europe

Opportunity to work with international companies

AI-enhanced customer support environment

Continuous learning and development

Opportunity for long-term collaboration based on project availability

We are currently building a talent pool for upcoming client projects. Suitable candidates will be contacted when projects matching their language skills and availability become available.