Managed IT Specialist

Company Description Digital Wave provides proactive Managed IT Services designed to keep organizations secure, connected, and productive. The team delivers 24/7 monitoring, support, and strategic technology guidance so clients can focus on business growth. Services help optimize IT infrastructure performance while reducing costs and strengthening security. Digital Wave also offers complimentary technology assessments to identify opportunities for improvement and align technology with business goals.

Role Description The Managed IT Specialist is a full-time, on-site role based in Branson, MO. This role is responsible for monitoring and maintaining client IT environments, including servers, networks, workstations, and cloud-based systems. Daily activities include troubleshooting hardware and software issues, managing user access, applying patches and updates, and responding to service tickets in a timely manner. The Managed IT Specialist will implement and support network security measures, perform regular backups, and document system configurations and procedures. The role also involves collaborating with clients to understand their needs, providing clear technical guidance, and contributing to technology assessments and improvement plans.

Qualifications

• Strong foundational knowledge in Information Technology, including operating systems, hardware, and common business applications.
• Hands-on experience with Network Administration and Network Security, including firewalls, VPNs, and basic routing and switching.
• Proficiency in Troubleshooting technical issues across desktops, servers, networks, and cloud services.
• Demonstrated Customer Service skills, with the ability to communicate technical concepts clearly to non-technical users and build positive client relationships.
• Experience with managed service tools such as remote monitoring and management (RMM) platforms and ticketing systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, or equivalent) or comparable practical experience.
• Ability to prioritize tasks, manage multiple client requests, and work effectively in a fast-paced environment.
• Willingness to participate in occasional after-hours support, on-call rotations, or emergency response as needed.