Managed Services Administrator

About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, and more
• 75+ Branches Across North America with U.S. HQ in Dallas, TX

Responsibilities:

• Working in the managed services team, the administrator will be responsible for implementing and operating a wide variety of managed systems and services. This role will be customer-facing at least of the time. Rotating on-call will be required.

Preferred Qualifications

The Managed Service Administrator will have a minimum of two years of demonstrated experience implementing mission-critical managed services and systems. Your knowledge of both Layer 2 and Layer 3 networks will be an essential component for success. Professional network or server certifications would be a plus. Applicable post-secondary education (e.g., diploma in Office Administration) would be an asset.

Technical Skills Summary

• A demonstrated knowledge of both LAN and WAN networking protocols (both Layer 2 and Layer 3)
• Understanding of TCP/IP protocols such as OSPF, EIGRP, IGRP, MPLS, VLAN, IPSec, L2TP, etc.
• Knowledge of Internet related protocols such as IMAP, POP, SMTP, HTTP, DNS, LDAP etc.
• Experience working with a variety of Layer 2 and 3 networking hardware from different vendors
• Candidate should have experience monitoring and operating a wide area network (ie. Municipal network, public safety network, Education wireless networks, WISP networks, etc.)
• Working knowledge and ability to support servers running Windows Server 2016, Windows 2012, Debian and other forms of Linux
• Experience deploying and operating database servers including MySQL, PostGres and Microsoft SQL
• Experience operating virtualization systems like VMWare VSphere, Microsoft Hyper-V, in production environments
• Experience with telephony, Voice Over IP (VoIP), SIP and PBXes, related peripherals, including Asterisk
• Experience optimizing tasks with scripts built in environments like Perl, PHP, Python, etc.
• Experience running production servers in a LAMP Environment (Linux, Apache, MySQL, PHP)
• Experience operating SNMP network monitoring and management systems, preferably Linux-based Nagios
• Working knowledge of security best practices for systems in a mission-critical environment

Soft Skills Summary

• Exceptional communication and interpersonal skills are required
• The ability to make/execute decisions and set priorities within a team, without direct supervision
• maintaining documentation and diagrams using tools like MS Word and Visio
• demonstrate exceptional customer service and technical support skills
• ability to build solutions and troubleshoot problems in a demanding, fast-paced mission critical environment

Summary of Requirements:

• Must pass a police or criminal history check - this will be an ongoing condition of employment.
• Must possess a valid Ontario driver’s license, be eligible for insurance and maintain clean driving history
• Daily travel between office and customer locations in Ontario may be required
• This position requires a combination of sitting, standing, climbing, walking and moderate to heavy lifting

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family and EFAP
• Virtual Healthcare
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program

The Managed Service Administrator will have a minimum of two years of demonstrated experience implementing mission-critical managed services and systems. Your knowledge of both Layer 2 and Layer 3 networks will be an essential component for success. Professional network or server certifications would be a plus. Applicable post-secondary education (e.g., diploma in Office Administration) would be an asset.

Technical Skills Summary

• A demonstrated knowledge of both LAN and WAN networking protocols (both Layer 2 and Layer 3)
• Understanding of TCP/IP protocols such as OSPF, EIGRP, IGRP, MPLS, VLAN, IPSec, L2TP, etc.
• Knowledge of Internet related protocols such as IMAP, POP, SMTP, HTTP, DNS, LDAP etc.
• Experience working with a variety of Layer 2 and 3 networking hardware from different vendors
• Candidate should have experience monitoring and operating a wide area network (ie. Municipal network, public safety network, Education wireless networks, WISP networks, etc.)
• Working knowledge and ability to support servers running Windows Server 2016, Windows 2012, Debian and other forms of Linux
• Experience deploying and operating database servers including MySQL, PostGres and Microsoft SQL
• Experience operating virtualization systems like VMWare VSphere, Microsoft Hyper-V, in production environments
• Experience with telephony, Voice Over IP (VoIP), SIP and PBXes, related peripherals, including Asterisk
• Experience optimizing tasks with scripts built in environments like Perl, PHP, Python, etc.
• Experience running production servers in a LAMP Environment (Linux, Apache, MySQL, PHP)
• Experience operating SNMP network monitoring and management systems, preferably Linux-based Nagios
• Working knowledge of security best practices for systems in a mission-critical environment

Soft Skills Summary

• Exceptional communication and interpersonal skills are required
• The ability to make/execute decisions and set priorities within a team, without direct supervision
• maintaining documentation and diagrams using tools like MS Word and Visio
• demonstrate exceptional customer service and technical support skills
• ability to build solutions and troubleshoot problems in a demanding, fast-paced mission critical environment

Summary of Requirements:

• Must pass a police or criminal history check - this will be an ongoing condition of employment.
• Must possess a valid Ontario driver’s license, be eligible for insurance and maintain clean driving history
• Daily travel between office and customer locations in Ontario may be required
• This position requires a combination of sitting, standing, climbing, walking and moderate to heavy lifting

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll also receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance, including Family and EFAP
• Virtual Healthcare
• Long-Term Disability Insurance
• Employee and Dependent Life Insurance
• Paid Vacation & Time Off
• Company Matched RRSP Plan
• Employee Referral Bonus
• Tuition Reimbursement
• On-site parking
• Company Recognition Program