Managed Services - Investor Reporting - Manager

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Managed Services - Investor Reporting - Manager, you will play a pivotal role in delivering outsourced solutions that help organizations streamline operations, reduce costs, and enhance efficiency. Within our Assurance practice, you will be at the forefront of managing key processes and functions on behalf of our clients, utilizing your skills in project management, technology, and process optimization to deliver exceptional services.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, motivating and inspiring others to deliver quality. You will leverage team strengths and manage performance to meet client expectations, while identifying opportunities that contribute to the success of our firm. You are expected to lead with integrity and authenticity, articulating our purpose and values meaningfully. Embracing technology and innovation, you will enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center India, you will execute outsourced processes, including client and customer interaction, data review, enrichment and processing, implementing and monitoring quality controls, and resolving escalations and queries.

Responsibilities

• Review and sign off customized Investor Reporting Templates, Quarterly Reports, Audit Reports and Performance Summaries and various client reporting prepared by team members based on defined frequency (monthly, quarterly etc.) within prescribed deadlines.
• Responsible for the training of new and current Investor Reporting Specialists
• Leading the execution of outsourced processes, including client and customer interactions, data review, and quality control implementation
• Managing and resolving escalations and queries to maintain service excellence
• Guiding teams in strategic planning and execution of managed services initiatives
• Utilizing analytical thinking and business process outsourcing skills to optimize client operations
• Overseeing compliance auditing and contract review to uphold professional standards
• Developing and implementing quality assurance metrics and processes to enhance service delivery
• Coaching team members to leverage their strengths and improve performance
• Building and maintaining relationships with clients to identify and address service challenges
• Promoting the use of innovative technologies and leading practices across managed services teams
• Confirming data integrity and compliance within managed services frameworks

What You Must Have

• At least a Bachelor's degree
• 8 -10 years of Total experience with 5 years minimum relevant experience in Investor and Financial Reporting in Private Equity/Hedge Funds and 3 years of Team Management Experience with good knowledge in Finance & Reporting.
• Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word)
• Oral and written proficiency in English required

What Sets You Apart

• Excelling in business process outsourcing and claims performance management
• Demonstrating proficiency in compliance auditing and contract review
• Utilizing quality assurance process design and management skills
• Embracing change and demonstrating intellectual curiosity
• Developing skills in strategic questioning and service management
• Leveraging experience in customer data management and due diligence
• Mentoring others in quality standards implementation and delivery excellence