ManageEngine Technical Lead

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

Type: Permanent Role

Location: KL,MY

Key Responsibilities

• Set the technical direction for ManageEngine engagements and remain hands-on in configuration and build
• Implement and configure ServiceDesk Plus, Endpoint Central, and OpManager to meet customer requirements
• Build workflow automation and customisation using Deluge scripting
• Design and build integrations (e-bonding, REST APIs, third-party connectors) between ManageEngine and enterprise systems
• Configure Zia AI and Zia Agents for service automation, self-service, and operational efficiency
• Act as the escalation point for complex ManageEngine configuration and integration issues
• Set build standards and review the work of other engineers (technical guidance, not line management)
• Support pre-sales pursuits: build tailored demos and proof-of-value environments, scope solutions, and produce effort estimates
• Apply ITIL-aligned service management practice to configuration and process design
• Contribute to pricing for ManageEngine proposals with effort estimates and licensing input
• Produce technical documentation, build guides, and reusable configuration assets for the practice
• Maintain ManageEngine certifications and keep current with the product suite and Zia AI roadmap

Requirements

• 5 or more years of hands-on experience implementing and configuring ManageEngine products (ServiceDesk Plus, Endpoint Central, or OpManager)
• Deep hands-on expertise in at least one ManageEngine product, with working knowledge across the suite
• Strong Deluge scripting skills for workflow automation and customisation
• Experience designing and building integrations (e-bonding, REST APIs) between ManageEngine and enterprise systems
• ITIL 4 Foundation certification
• Experience acting as technical lead or escalation point on implementation projects
• Experience building demos or proof-of-value environments to support pursuits
• Comfortable using AI tools to support configuration, scripting, and documentation
• Strong written and verbal communication in English; an additional ASEAN language an advantage for regional engagements
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Preferred Qualifications

• ManageEngine certifications across multiple products in the suite
• ITIL 4 Managing Professional or intermediate ITIL modules
• Experience with Zia AI, Zia Agents, and ManageEngine AI-powered automation
• Experience with OpManager Nexus, Site24x7, or Log360 observability
• Exposure to adjacent ESM platforms (ServiceNow, Boomi) for integration and migration contexts
• Prior consulting or systems integration experience in a professional services firm
• Experience delivering across multiple ASEAN markets
• Domain experience in financial services, public sector, aviation, or telecommunications

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

CONSULTANT DETAILS :

Consultant Name: JOYCE

Avensys Consulting Pte Ltd

EA Licence 12C5759

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