Management And Operations Leader

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA, to more than 2,000 locations across 25 states. The company provides long-term career paths for over 45,000 Associates and is known for its strong customer loyalty and globally recognized brand. Waffle House is committed to serving great food while caring for both Customers and Associates, maintaining a welcoming environment at all hours. With a culture of promoting from within, the organization offers advancement opportunities in both restaurant operations and corporate support, inviting team members to contribute to a mission that has endured for decades.

Role Description This is a full-time, on-site Management and Operations Leader role based in Thomasville, GA. The individual in this role oversees daily restaurant operations, ensuring high standards of food quality, speed of service, cleanliness, and guest satisfaction. Responsibilities include leading and coaching Associates, managing shift schedules, and supporting recruitment, onboarding, and performance development. The role also involves monitoring inventory and supply levels, managing cash handling and basic financial reporting, and implementing safety and compliance procedures. The Management and Operations Leader collaborates with senior leaders to meet operational goals, drive sales, and uphold Waffle House’s culture of caring for Customers and Associates.

Qualifications

• Experience in restaurant or retail operations leadership, including team supervision, shift management, and day-to-day floor oversight.
• Skills in customer service and relationship building, with the ability to create a welcoming environment and resolve guest issues promptly and professionally.
• Operational and organizational skills, such as scheduling, inventory control, cash management, and basic understanding of P&L or operational metrics.
• People leadership capabilities, including coaching, mentoring, performance feedback, and fostering a culture of safety, respect, and inclusivity.
• Strong communication and problem-solving skills, with the capacity to make sound decisions in a fast-paced, always-open environment.
• Ability to work flexible hours, including early mornings, late nights, weekends, and holidays, as required in 24/7 operations.
• Prior management experience in hospitality, food service, or a related field is preferred; experience leading diverse teams is highly valued.
• High school diploma or equivalent required; additional education or training in business, hospitality management, or leadership is a plus.