Management Assistant, Aviation Commercial

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you?

• An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community.
• Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
• A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.

What can you expect from this position?

Reporting to the Head of Aviation Business Development, the Management Assistant, Aviation Commercial will provide comprehensive administrative support to the Head of Aviation Business Development, the Director of Customer and Airline Relations, the Director of Commercial Performance and Governance, and their respective management teams. You will coordinate day-to-day office operations, calendars, meetings, events, correspondence, departmental reporting, and financial administration while serving as a key point of contact for internal and external stakeholders. Through proactive planning, strong organization, sound judgement, and careful attention to detail, you will help the teams outlined above operate efficiently and effectively in a fast-paced environment.

As a Management Assistant, Aviation Commercial, you will:

• Provide comprehensive administrative support to senior leaders and their management teams, helping to ensure the efficient day-to-day operation of the Aviation, Customer and Airline Relations, and Commercial Performance and Governance departments.
• Coordinate departmental meetings, special events and off-site activities, including room bookings, invitations, catering, agendas, presentations, minutes and follow-up on action items.
• Manage complex calendars and scheduling requirements, proactively following up and liaising with employees, leaders and external stakeholders at all levels.
• Triage multiple and competing inquiries, requests and priorities, ensuring matters are addressed or redirected promptly and appropriately.
• Prepare, review and coordinate correspondence, presentations, organizational charts, reports and other routine or confidential documents using Microsoft Office applications.
• Support departmental financial processes, including budget and forecast preparation, data collection, invoice processing, expense reports, operating-expense tracking, accruals and ad hoc reporting.
• Coordinate employee training, travel and conference requests, office moves, technology and equipment requirements, and onboarding logistics for new employees.
• Build and maintain effective relationships with internal and external stakeholders, responding to requests for assistance and serving as an ambassador for the department.
• Maintain organized and accessible departmental records in accordance with established records-management policies and processes.
• Provide administrative continuity by supporting contract and subscription renewals, serving as backup to other administrative professionals, and assisting with marketing, events and communications activities as required.
• Deliver on ad hoc projects and duties as required.

This is the role for you, if you have:

• Completion of secondary school, supported by a combination of relevant education and experience.
• A post-secondary diploma in Business Administration or a related field is considered an asset.
• A minimum of two years of office administration experience, or an equivalent combination of education and relevant experience.
• Three or more years of progressive experience providing administrative support within a senior-level office environment is considered an asset.
• Proficiency with Microsoft Office applications, particularly Outlook, Word, Excel and PowerPoint.
• Excellent written and verbal communication, organizational, listening and interpersonal skills, with the ability to work confidently with employees and leaders at all levels of an organization.
• Strong time-management skills and the ability to manage competing demands, changing priorities and tight deadlines in a fast-paced environment.
• Sound judgement, tact and discretion when preparing, handling or disclosing confidential and sensitive information.
• A proactive, organized and systematic approach to administrative support, with the ability to anticipate needs, solve problems and provide timely follow-up.
• Experience supporting financial administration, such as budget forecasting, preparation, reporting, expense tracking or financial controls, is considered an asset.
• Experience working in a customer-centric environment, with a strong commitment to responsive and professional service.
• Strong numerical accuracy and working knowledge of corporate finance, time-reporting or records-management systems are considered assets.
• Ability to obtain and retain Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.

This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.