Management Clerk

Job Title: Management Clerk

FLSA Status: Non-Exempt

Pay: $16.63. After 6 Months of Service, the rate will increase to $17.51

Full-Time: M-F 8:00 AM - 4:30 PM

Included Benefits

• OPERS Pension Plan
• Excellent Medical, Dental, and Vision
• 13 Annual Paid Holidays
• 2 Weeks Paid Vacation
• Accrued Sick Time (accrual begins on your first day of employment)

General Purpose

Provides administrative and clerical support to Property Managers and the Property Operations Department. This position assists with daily property management functions, resident communications, and compliance-related activities to ensure efficient and effective operations of assigned housing communities.

Essential Duties and Responsibilities

• Provides direct administrative support to Property Managers, including scheduling, document preparation, and file management.
• Assists with processing resident paperwork, including applications, recertifications, interim changes, and lease documentation.
• Maintains accurate and uptodate resident and property files in both electronic and paper systems.
• Prepares and distributes notices, correspondence, and reports in accordance with housing authority and HUD requirements.
• Answers phones and greets residents and visitors; responds to general inquiries or directs individuals to appropriate staff.
• Assists with rentrelated documentation, payment tracking, and followup communications as directed.
• Coordinates and tracks work orders and communicates with maintenance staff and residents regarding service requests.
• Supports unit inspections by scheduling appointments and preparing necessary documentation.
• Assists with movein and moveout processes, including preparing files and resident communications.
• Enters and updates data in property management software systems, ensuring accuracy and compliance.
• Maintains knowledge of HUD regulations and housing authority policies relevant to assigned duties.
• Performs other duties as assigned.

Education/Certification/Experience

• High School Diploma or equivalent
• Valid Ohio driver’s license and be insurable under SMHA policies.

Qualifications/skills

• One (1) year of administrative, clerical, or property management experience preferred.
• Experience in affordable housing or familiarity with HUD programs is a plus. Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn specialized property management software.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with professionalism and discretion.
• Effective time management skills and ability to prioritize tasks in a fastpaced environment.
• Strong interpersonal and customer service skills.

Behavioral Competencies:

• Customer Service: Demonstrates professionalism and responsiveness when interacting with residents, staff, and the public.
• Communication: Communicates clearly and effectively, both verbally and in writing.
• Accountability: Takes ownership of responsibilities and ensures tasks are completed accurately and timely.
• Teamwork: Works collaboratively with Property Managers and other departments to support operations.
• Adaptability: Adjusts to changing priorities, policies, and operational needs

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift and/or move up to 10 pounds.

Working Conditions.

Work is performed in an office environment with frequent interaction with residents and staff. Occasional travel to housing sites delivering various notices to SMHA occupants.

About Stark Metropolitan Housing Authority

To provide eligible residents of Stark County with decent, safe, and affordable housing and contribute to nourishing neighborhoods by working in partnership with the public and private sectors.