Management Representative

Job Description: Management Representative

Job Title: Management Representative (MR)
Department: Quality Assurance / Quality Management
Reports To: Top Management / Managing Director
Job Location: As applicable

1. Job Purpose

The Management Representative is responsible for ensuring the effective implementation, maintenance, and continual improvement of the organization's Quality Management System (QMS). The role coordinates quality-related activities across departments, monitors compliance with applicable ISO standards and organizational requirements, and reports on the performance and effectiveness of the QMS to top management.

2. Key Responsibilities

• Ensure the implementation, maintenance, and continual improvement of the Quality Management System in accordance with applicable ISO standards.
• Ensure that QMS processes are established, implemented, maintained, and regularly reviewed.
• Coordinate with all departments to ensure compliance with documented procedures, work instructions, and quality requirements.
• Monitor compliance with customer requirements, applicable statutory and regulatory requirements, and organizational policies.
• Plan and coordinate internal audits and follow up on audit findings.
• Ensure that nonconformities are identified, recorded, investigated, and addressed through appropriate corrective actions.
• Monitor the effectiveness of corrective and preventive actions, where applicable.
• Coordinate Management Review Meetings and ensure that relevant performance data and reports are presented to top management.
• Monitor quality objectives, key performance indicators (KPIs), and QMS performance.
• Promote awareness of customer requirements, quality policies, and quality objectives throughout the organization.
• Coordinate with process owners to identify risks, opportunities, and areas for improvement.
• Ensure the control, availability, and maintenance of documented information and quality records.
• Coordinate with external auditors, certification bodies, and customers on quality management matters, as authorized.
• Report QMS performance, audit results, customer feedback, and improvement requirements to top management.
• Encourage a culture of continual improvement and effective process management throughout the organization.

3. Authority

The Management Representative is authorized to:

• Coordinate QMS-related activities across all departments.
• Request necessary information and records related to QMS implementation and compliance.
• Report nonconformities and recommend corrective actions.
• Follow up with responsible departments on the closure of audit findings and corrective actions.
• Escalate significant quality issues and QMS-related risks to top management.
• Recommend improvements to the Quality Management System.

4. Qualification and Experience

• Graduate in any relevant discipline; a qualification in engineering, science, or quality management is preferred.
• Relevant experience in Quality Assurance, Quality Management Systems, or process management is desirable.
• Knowledge of applicable ISO management system standards, particularly ISO 9001, where applicable.
• Training in internal auditing and quality management principles is preferred.
• Good communication, coordination, documentation, and problem-solving skills.

5. Skills and Competencies

• Knowledge of QMS requirements and process-based management.
• Internal audit coordination and nonconformity management.
• Root cause analysis and corrective action follow-up.
• Effective communication and cross-functional coordination.
• Analytical thinking and problem-solving.
• Documentation control and reporting.
• Leadership, planning, and organizational skills.

6. Performance Indicators (KPIs)

• Effective implementation and maintenance of the QMS.
• Timely completion of internal audits and corrective actions.
• Reduction in recurring nonconformities.
• Achievement of established quality objectives.
• Timely completion of Management Review Meetings and related actions.
• Improvement in audit results and process performance.
• Compliance with applicable customer, statutory, regulatory, and ISO requirements.

7. Reporting and Coordination

The Management Representative reports to top management and coordinates with all relevant departments to ensure effective implementation, monitoring, and continual improvement of the organization's management system.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person