Management Trainee – Business Operations

About the Role

We are looking for a Management Trainee – Business Operations who will work closely with the management team to understand and support day-to-day business operations, client requirements, follow-ups, coordination, and issue resolution.

The role will involve working across functions, ensuring that client commitments are followed through, coordinating with internal teams, and supporting management in maintaining smooth operations and strong client relationships.

Key Responsibilities

• Ensure all client commitments and requirements are followed up on and fulfilled after the order is placed.
• Manage and coordinate the post-order process, from order confirmation until payment collection.
• Coordinate with internal teams to ensure smooth execution of client requirements.
• Provide timely support to clients and ensure a positive post-order experience.
• Regularly communicate with clients and obtain genuine feedback on their experience.
• Understand and resolve client queries, concerns, and requirements promptly.
• Provide clients with the necessary information and support regarding company products and services.
• Act as a point of contact for client complaints and concerns.
• Escalate issues to the concerned team whenever required and ensure proper follow-up until resolution.
• Build and maintain positive, long-term relationships with clients.
• Take proactive steps to ensure client satisfaction and retention.
• Maintain regular and rigorous follow-ups with clients, internal teams, and other stakeholders.
• Work closely with management to understand ongoing business and client requirements.
• Support management in tracking pending tasks, follow-ups, and operational requirements.
• Identify gaps or delays in processes and coordinate with the relevant teams to ensure timely resolution.
• Assist management in ensuring smooth coordination between different functions of the business.

Key Skills & Requirements

• Polite, professional, and proactive personality.
• Strong follow-up skills and persistence.
• Confident verbal and written communication.
• Ability to understand different client and business situations and respond appropriately.
• Strong coordination and organisational skills.
• Proactive approach to handling requirements and solving problems.
• Good understanding of company products and services, or the ability to learn them thoroughly.
• Strong problem-solving and client-handling skills.
• Ability to work closely with management and multiple internal teams.
• Comfortable being available on calls and responding to requirements promptly.
• Willingness to learn different aspects of business operations and take ownership of assigned responsibilities.

Internal Coordination

The Management Trainee will work closely with the management and various internal teams to understand ongoing business, client, and operational requirements.

Regular discussions with management will be required to track pending matters, resolve issues, ensure timely follow-ups, and support the smooth functioning of business operations.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person