Management Trainee

MANAGEMENT TRAINEE

Job Description Management Trainee

Company: Caf Coffee Day (CCD)

Position: Management Trainee (MT)

Department: Operations

Location: PAN India

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About Caf Coffee Day

Caf Coffee Day (CCD) is one of India's leading caf chains, known for delivering exceptional coffee experiences and creating memorable customer moments. We are looking for passionate, energetic, and customer-focused Hotel Management graduates to join our Management Trainee Program and build a rewarding career in the food, beverage, and retail industry.

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Position Overview

As a Management Trainee, you will undergo a comprehensive 1-year Training & Probation Program, designed to develop future caf leaders. During the training period, you will gain hands-on exposure to caf operations, customer service, operational excellence, people management, and business processes.

Upon successful completion of the program, trainees will be evaluated based on performance and promoted to the role of Assistant Caf Manager.

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Eligibility

• Bachelor's Degree in Hotel Management (BHM/B.Sc. Hospitality or equivalent)
• Exp. 6months-24months
• Strong communication and interpersonal skills
• Passion for customer service and hospitality
• Willingness to relocate and work across caf locations
• Positive attitude with eagerness to learn and grow

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Training & Probation

• Duration: 2 Years
• Structured classroom and on-the-job learning
• Training in:
• Caf Operations
• Standard Operating Procedures (SOPs)
• Coffee Knowledge & Brewing Techniques
• Customer Experience
• Inventory & Cost Management
• Food Safety & Hygiene
• Team Leadership
• Process Excellence

Business Operations

Key Responsibilities

As a Management Trainee, you will be responsible for:

Customer Experience

• Deliver exceptional guest service.
• Build strong customer relationships.
• Handle customer queries and complaints professionally.
• Ensure effective service recovery.

Caf Operations

• Order taking and billing.
• Maintain caf cleanliness and hygiene standards.
• Follow all Standard Operating Procedures (SOPs).
• Ensure smooth day-to-day caf operations.

Inventory & Compliance

• Inventory management and stock control.
• Asset and equipment maintenance.
• Maintain operational reports.
• Ensure billing and statutory compliance.
• Minimize wastage through effective stock management.

Team Management

• Work collaboratively with caf teams.
• Learn people management and leadership skills.
• Support operational excellence initiatives.

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Employee Benefits

• Health Insurance
• Discounts on Food, Beverages & Merchandise
• Opportunity to become a CCD Certified Brew Master
• Participation in Brew Master Championship
• Opportunity to attend International Coffee Festivals
• Extensive learning in Coffee Brewing and Caf Management
• Leadership and General Management Training
• Career progression into managerial roles
• Opportunities for lateral movement into HR, Training, Marketing, Supply Chain, F&B and other corporate functions based on performance, skills, and business requirements

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Why Join Caf Coffee Day?

Joining Caf Coffee Day offers much more than a job—it provides a platform to build a long-term career in hospitality, food & beverage, and retail management.

You will gain:

• Comprehensive knowledge of coffee, including history, bean varieties, brewing methods, and industry trends.
• Practical exposure to caf operations and business management.
• Hands-on leadership development.
• Customer service excellence training.
• Fast-track career growth opportunities.
• Exposure to one of India's most recognized caf brands.
• A strong foundation for future leadership roles.