Management Trainee (Retail)

Position Overview:
Based in Singapore, the Management Trainee (Retail) will play a crucial role in our retail operations across Southeast Asia, with a focus on Malaysia/Philiphines or Thailand/Vietnam market. This role is designed for fresh graduates looking to launch their careers in retail management, event planning, and customer service. The successful candidate will be fluent in Malay/Thai (preferably) and have a strong foundation in business principles.

Key Responsibilities:
Event Operations

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Assist in developing and executing event plans for in-store promotions and product launches.

Support coordination with marketing and sales teams to align events with company objectives.

Participate in managing event logistics, including vendor coordination and budget management.

Contribute to analyzing event outcomes and providing recommendations for future improvements.

Retail Store Inspections

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Support in conducting regular store inspections to ensure compliance with company policies and standards.

Identify areas for improvement and contribute to implementing corrective actions.

Assist in evaluating store performance metrics and providing feedback to store managers.

Training and Development

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Participate in designing and implementing training programs for retail staff.

Monitor training effectiveness and provide input for continuous improvement.

Assist in developing and maintaining a library of training materials and resources.

Sales and Performance:
Support in setting and achieving sales targets for assigned stores.

Contribute to strategies to increase customer traffic and conversion rates.

Customer Relations:
Help ensure high standards of customer service are maintained across all stores.

Assist in addressing customer complaints and feedback promptly and effectively.

Qualifications:
Bachelor's degree in Business Analytics, Business Administration, Marketing, Data Science or a related field.

Basic understanding of retail management and customer service principles.

Fluency in Malay//Thai and English is preferred.

Strong analytical skills with the ability to interpret basic sales data and customer feedback.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Proficiency in Microsoft Office Suite and willingness to learn retail management software.

Physical Demands:
Ability to stand and walk for extended periods during store inspections and events.

Work Environment:
This role will be based in Singapore with regular visits to retail stores and event venues across Southeast Asia, including Malaysia/Thailand.

Shenzhen Shokz CO., LTD is a Chinese key and core technology company that specializes in fundamental innovation through independent pricing rights, branding, and global marketing, across the spectrum of the value chain.

Founded in 2004, the company is now a nationally-recognized, high-tech enterprise with independent R&D, design, manufacturing and marketing ability. Shokz is named on the list of National Tech Enterprises recognized by the state government and has won national awards such as the 22nd Chinese Innovation Golden Award and the Chinese Design Silver Award in recent years.

After more than a decade of fundamental innovation, Shokz has become the world's leading bone conduction technology and retail company. In the global sector, “Shokz 韶音” has been recognized as a world-renowned sports headphones brand. In addition, the company have launched a series of hearing aid products under the business entity “Shokz Hearing” .

Based on a deep understanding of science, technology, engineering and systems engineering, Shokz remains continuously committed to promoting the progress of the world with technological innovation and making human life better, and will move forward with actively exploring fields like acoustics, wearable devices, medical health, semiconductors, etc., to enable universal access to a free and bright future to everyone.

Shokz (Singapore) was established in 2022, positioned as the international business headquarters. As Shokz is deepening global development, Shokz (SG) will undertake the vital functions of international supply chain, R&D, Indo-Pacific regional sales and marketing along the way.