Manager - Academic Delivery

Job highlights

• Trainer Mapping Mechanism . Trainer mapping: mapping criteria (subject-matter qualification,proximity to the location,video - conference capability,prior industry-facing experience,availability commitment for every location).

Role Overview:

The Training Delivery Manager (Coordinator) is the operational owner of the institution s Work-Integrated Programs - responsible for running the entire delivery, monitoring and governance mechanism across every industry location and mapped trainer. The role holds end-to-end accountability for the three-stream delivery model (LMS self-paced learning, weekly live/physical class, and on-the-job training), the trainer-mapping system, KPI-driven monitoring, escalation handling, and monthly governance reporting - ensuring that a student at any location receives the same quality of instruction, mentoring and assessment rigour as a student at any other location, with no single point of failure in delivery.

Key Responsibilities:

1. Programme Operations and Delivery Ownership

• Own day-to-day operations of the WIP across all industry locations, maintaining the master trainer-mapping register and the term-long academic calendar (weekly live-class day/time/mode per location).
• Coordinate with respective trainer/program manager or self for site-readiness for each new industry location prior to cohort start.
• Oversee the mandatory weekly live/physical class delivery across all locations, ensuring every session is recorded or minuted and uploaded to the LMS as per timelines.
• Monitor the three-stream delivery rhythm - LMS self-paced learning, weekly live class, and OJT - to ensure content parity and consistent delivery quality across every mapped trainer and location.

2. Trainer Mapping Mechanism

• Trainer mapping: mapping criteria (subject-matter qualification, proximity to the location, video - conference capability, prior industry-facing experience, availability commitment for every location).
• Ensure every location/cluster carries both a Primary and a Backup Mapped Trainer, credentialed to the same standard, with the Backup briefed at least 48 hours ahead of any planned Primary-Trainer absence.
• Maintain and keep current the Trainer Mapping Register (credentials, assigned location(s), backup assignment, weekly live-class slot, mapping validity period), logging every mapping change with reason and approval.
• Review trainer-to-student ratio and location-load each term with the Trainer Mapping
• Committee to prevent delivery-quality-compromising overload.

3. Attendance, Engagement and Assessment Oversight

• Ensure attendance capture at every weekly live class, cross-verified against the Location Coordinator s manual register, and oversee consolidation of the weekly per-student Engagement Score.
• Ensure automatic flagging and early-intervention follow-up for students falling below the defined engagement/attendance threshold.
• Oversee OJT log-book supervision by Industry Mentors and the Location Coordinator s fortnightly reconciliation against the programme s OJT learning-outcome map.
• Ensure the triangulated assessment model (LMS quizzes/assignments, in-person live-class assessment, and Industry Mentor workplace evaluation) is applied consistently, with weightages published to students and trainers in advance.

4. Quality Monitoring, Escalation and Governance

• Coordinate with the internal Quality Monitoring Cell on scheduled (minimum once/term/location) and surprise/ mystery site visits and virtual observations, and review findings within 3 working days of each visit.
• Own the three-tier escalation path (Location Coordinator Programme Coordinator PGC), acting as the primary escalation point for any delivery disruption or grievance within 24 hours.
• Own and activate the Full-Proof redundancy protocols for every identified failure point - trainer unavailability, video-conference disruption, industry-site closure, and attendance/data disputes - ensuring the correct owner responds within the defined timeframe.
• Prepare the consolidated monthly dashboard (attendance, engagement, assessment completion, trainer punctuality, open grievances/incidents) and circulating minutes and corrective-action trackers.

5. Documentation, Compliance and Continuous Improvement

• Maintain and periodically audit the full documentation set: attendance registers (physical + LMS), log-books, assessment records, NATS/BOPT registration records (for AEDP-type WIPs), and credit-computation sheets.
• Consolidate student feedback, Industry Mentor feedback and Quality Cell findings into the Term
• Review Report, and use it to revise trainer mapping, content, or the weekly-class schedule for the next term.
• Track and maintain the indicative onboarding/mapping/monitoring timelines, ensuring each new cohort/location is onboarding-ready 4-6 weeks ahead of start.
• Establish, document and continuously refine a transparent, standardised plug-and-play delivery framework so new industry locations/cohorts can be onboarded with minimal re-design.

6. Team and Partner Mentoring

• Organise, develop and build capacity within the delivery team (Location Coordinators, Mapped Trainer s; operational onboarding, Communication/Project Coordinator support).
• Provide hands-on mentoring and guidance to industry-partner and student success functions, ensuring consistent delivery quality and partner satisfaction across all locations.
• Operate with defined day-to-day operational autonomy while escalating systemic/strategic issues to the designated functional lead, per the institution s guidance-and-monitoring structure.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.