Manager, Account Management

Key Responsibilities

Account Management and Partner Stewardship

• Serve as the primary commercial relationship manager for existing Strategic Financial Services Partnerships across APAC.
• Lead day-to-day partner engagement, executive governance and relationship management across all contracted programmes.
• Develop annual account plans, business reviews and relationship strategies to maximise long-term partnership value.
• Maintain a coordinated view of partner priorities, contractual commitments and activities across participating Lines of Business.
• Build strong relationships with senior internal stakeholders and designated partner contacts.
• Manage partner escalations and coordinate timely resolution of commercial, operational and relationship issues.

Co-branded Card Programmes & CVP Management

• Lead the development, optimisation and ongoing management of co-branded Cardholder Value Propositions (CVPs), partnering with the CA APAC and US Global Card Services team, regional business units and Strategic Financial Services Partners to deliver compelling, market-relevant consumer programmes.
• Coordinate the annual review of cardholder benefits, promotional offers and programme enhancements to ensure continued commercial relevance, contractual compliance and alignment with the company's brand strategy.
• Monitor programme performance and partner feedback, recommending enhancements to maximise consumer engagement, partner value and long-term programme success.

Contract Management and Benefit Delivery

• Oversee the implementation and delivery of contractual rights, hospitality programmes, marketing benefits, promotional entitlements and other partner commitments across all contracted Lines of Business.
• Ensure compliance with contractual obligations, fee schedules, payment milestones, service levels and reporting requirements.
• Maintain accurate records of contractual rights, partner deliverables, approvals and outstanding actions.
• Monitor benefit utilisation, programme performance and operational delivery.
• Identify opportunities to improve fulfilment, operational efficiency, guest experience and partner value.
• Lead renewal, amendment and contractual enhancement discussions for existing programmes, in coordination with Legal, Finance and relevant business teams.

Marketing and Intellectual Property Management

• Govern the use of the company's intellectual property by Strategic Financial Services Partners across APAC.
• Coordinate the approval and delivery of existing campaigns, seasonal activations, promotional rights and partner communications across participating Lines of Business.
• Ensure all partner executions comply with company brand guidelines, legal requirements, contractual rights and approval processes.
• Manage campaign calendars and coordinate with business teams to support timely delivery.
• Escalate requests for additional rights, campaigns or intellectual property usage where these fall outside existing contractual entitlements.

Cross-Functional Leadership

• Partner closely with different lines of business in the company.
• Collaborate with the US Global Card Services team to ensure alignment with global Financial Services partnership strategies and contractual requirements.
• Coordinate cross-Line of Business governance and delivery for existing enterprise programmes.
• Partner with the Manager, Enterprise Partnerships to identify potential expansion opportunities within existing accounts.
• Support structured handover and implementation of newly executed partnerships into ongoing account management.

Performance Management and Reporting

• Lead regular business reviews, executive governance meetings and partnership health assessments.
• Monitor contractual KPIs, programme utilisation, commercial performance and partner satisfaction.
• Consolidate performance data and updates across participating Lines of Business.
• Prepare executive reports, strategic recommendations and account updates for senior leadership.
• Identify risks, delivery gaps and opportunities requiring management attention.

Required Skills and Experience

• Bachelor's degree in Business, Marketing, Communications or a related discipline.

• MBA or postgraduate qualification is an advantage.

• 8-10 years of experience in account management, strategic partnerships, sponsorship, financial services or commercial relationship management.

• Demonstrated success managing complex enterprise accounts and long-term strategic partnerships.

• Strong commercial acumen, with experience managing contractual obligations, renewals and commercial negotiations.

• Experience coordinating programmes across multiple business units, markets and stakeholder groups.

• Excellent stakeholder management skills, with the ability to influence senior internal and external partners without direct authority.

• Strong organisational skills and attention to detail when managing contractual rights, deliverables and approvals.

• Excellent written, verbal and presentation skills, including experience communicating with executive stakeholders.

• Experience within financial services, entertainment, hospitality, tourism or consumer-facing businesses is highly desirable.

• Advanced proficiency in Microsoft PowerPoint, Excel and Word.

• Willingness to travel across APAC as required.

• Excellent command of English and Cantonese is required

• Proficiency in Mandarin and an additional Asian language will be an advantage.