Manager, Account Service (Interior Fit-Out)

Singapore (HQ), Permanent

A day in the Life:

• Serve as the primary point of contact for assigned key accounts, acting as a trusted advisor and ensuring exceptional service delivery
• Develop and nurture long-term, mutually beneficial relationships with clients through regular communication and proactive account management
• Establish contact and develop relationships with prospects (preferably with contacts of Architectural & Interior Design firms)
• Proactively identify new potential clients and initiate follow up, with the objective to close sales within the assigned segments of operations
• Identify new avenues and prospects to demand for our company products/services
• Develop and nurture long-term, mutually beneficial relationships with clients through regular communication and proactive account management
• Understand client needs, goals and challenges, and work collaboratively to identify solutions that address their requirements
• Monitor account performance, provide regular reports and make recommendations to enhance profitability and client satisfaction
• Collaborate with the business development team to develop and implement effective account strategies
• Perform market analysis, competitor analysis and market trends
• Prepare presentations and sales quotation/proposal based on client’s requirements
• Communicate with factory on site progress and delivery
• Follow up on tender, work on tender submission and attend tender interviews etc.

What We Are Looking For:

• Diploma / Degree in any related field (Preferably Building environments/construction)
• Minimum 5 years of experience in account management, preferably in building & construction sector
• Proven track record of building and maintaining long-term client relationships, as well as growing account value
• Excellent communication, negotiation and interpersonal skills to effectively interact with clients at all levels
• Strong commercial acumen, with the ability to understand client needs and craft tailored solutions
• Ability to work collaboratively with cross-functional teams and drive projects to successful completion
• Ability to be an adept planner with strong organization skills
• Possess strong problem-solving skills and a proactive, solutions-oriented mindset
• Possess a valid Singapore class 3 driving license
• Able to work under pressure and meet tight deadlines