Manager – AI & Process Transformation

Role Objective

To lead the next phase of Business Process Excellence by identifying, designing and implementing transformation initiatives leveraging AI, automation and digital technologies to build scalable enterprise capabilities, improve operational efficiency and enhance customer experience.

Key Responsibilities

• Develop and execute the transformation roadmap by driving UAT automation, CR Process transformation and AI-led process improvements across VOC, Process Intelligence (Digital Twin) and other initiatives

• Identify and implement opportunities to leverage AI, GenAI, Agentic AI and workflow automation to improve business processes.

• Partner with Business, Technology and external partners to implement scalable and sustainable solutions.

• Drive continuous enhancement of BPE capabilities and governance frameworks.

• Evaluate emerging technologies and recommend their adoption where they deliver measurable business value

Preferred Candidate Profile

Experience

• 8–12 years of experience in Business Transformation, Process Excellence and Digital Transformation
• Proven experience in leading enterprise-wide transformation initiatives.

Core Skills

• Business Process Excellence & Transformation

• AI & Automation Strategy

• Generative AI and Agentic AI use cases

• Process Mining / Digital Twin concepts

• Business Analysis & Solution Design

• Workflow Automation

• Data Analytics & Dashboarding

• Programme & Stakeholder Management

• Change Management

Expected Outcomes

• Accelerate automation and digital transformation across BPE.
• Improve process efficiency through AI-enabled solutions.
• Scale Process Intelligence and Enterprise VOC as enterprise capabilities.
• Reduce manual effort and improve operational productivity.
• Establish a roadmap for continuous business transformation.