Manager Application Engineering

Role:

Manager Application Engineering

Location: Delhi

Key Result Areas (Key Performance Indicators)

• Provide rea!-time technical service and solutions at Customer end on products supplied from all plants (Flat and Long Products) across segments like Automotive, Non- Automotive and Retails segments.
• Must be able to do analysis, respond to customer needs and provide innovative solutions to common problems and new requirements.
• Perform trial at customers end, application tests and provide inputs to plant thorugh reviews to ensure product is satisfactory.
• Respond to enquiry, finalise technical delivery conditions (TDC) in line with customer specifications, based on applications and plant capability.
• In order to design and re-design elective applications, Application Engineers must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions.
• Address product concerns and complaints.
• Performance monitoring and benchmarking with competition.
• Provide Corrective and Preventive action (CAPA) against the customer Complaints.

Critical Tasks

KRA's and Key Activities

• Maintain expert level of product knowledge and application.
• Initiate Product Development & Approval at target customers, drive and monitor till commercialization.
• Listen, understand and provide solution for customer requirements.
• Perform technical/ product training for sales people, fabricators, consultants and engineers at targeted segments.
• Assist in the design and development of new products and grades necessary to make plant PDQC comfortable.
• Regular Interaction with plant technical team through meetings at plants (once in a month).Travel to plants to preform start-up, integration, and training services.
• Resolve customer issues or complaints, as per Company's target SLAs/timelines through field investigation, analysis and customer inputs to plant QA/PDQC Dept and ensure non-recurrence
• Maintain professional business relationships through regular interactions.
• Identify customer's needs and sales opportunities to help future growth

Decision making authority (Decisions expected)

Need based Solutions:

1. Confirm product as per specifications/stated needs.

2. Complaint acceptance (as per DOP)

3. Customer Queries.

Educational Background and Work Experience

BE (Metallurgy/Mechanical), 6-8 years of Work experience as QA/QC/Operations in Steel plant.

Competencies

• Having relevant metallurgical/product knowledge (Steel mill process)
• Collaborating across interdisciplinary teams
• Statistical and mathematical skills for analysis
• Application knowledge (Customer process)
• Communications skills (both written & verbal)

Key Success Factors Challenges

• Grappling with demand of the role
• Team Management

Other information

Preferred those who knows local language for interaction with shop floor at customer end.