Manager Assistant / Front Desk Coordinator (Mandarin Required)

Manager Assistant / Front Desk Coordinator (Mandarin Required)

FH5 Prehab

Location: Monrovia, CA — 240 W Chestnut Ave, Monrovia, CA 91016

Schedule: 3 days a week, about 3 hours per shift

Pay: $18–$25 per hour

Work Location: In person

About FH5

FH5 Prehab provides fitness and sports-performance training for clients and families.

About the Role

We are looking for a dependable Manager Assistant to be the on-site point of contact for Mandarin-speaking parents and clients. You will handle routine questions, scheduling, and follow-ups so Lana can stay focused on teaching. This role combines front-desk reception, administrative support, and day-to-day operational coordination.

Responsibilities

• Welcome clients and families, assist with check-in, and keep the front desk organized.

• Communicate with Mandarin-speaking parents and clients in person, by phone, and through messages.

• Handle scheduling and rescheduling according to confirmed availability and established procedures.

• Answer routine questions about schedules, services, and policies using approved information.

• Follow up on client inquiries, appointment details, and outstanding administrative items.

• Assist Lana with daily operations, task tracking, and coordination with coaches.

• Maintain accurate client records, forms, and internal notes.

• Escalate questions requiring a coach's expertise or management approval rather than making unsupported commitments.

• Handle client information professionally and confidentially.

Requirements

• Fluent spoken Mandarin is required to support daily communication with Mandarin-speaking clients and families.

• Working English is required for communication with colleagues and clients and for routine administrative tasks.

• Strong customer-service skills and a clear, professional communication style.

• Strong organization, attention to detail, and reliable follow-through.

• Ability to manage competing tasks while remaining calm and welcoming.

• Comfortable using email, messaging, calendars, spreadsheets, and scheduling software.

• Dependable and able to work on site during the agreed schedule.

• Previous experience in reception, customer service, administration, or operations is preferred.

Pay

$18–$25 per hour.

How to Apply

Apply through Indeed with your resume and a short introduction. Please describe your relevant experience, Mandarin and English communication skills, and availability.

Pay: $18.00 - $25.00 per hour

Expected hours: 9.0 per week

Work Location: In person