Manager/ Assistant Manager

MAIN RESPONSIBILITIES

Functional Responsibilities

• To provide effective support services to the Broking division.
• Handling routine inquiries and transactions concerning clients and managing clients’ expectations related to servicing issues such as claims, quotations, policy coverage, etc.
• To meet individual New and Renewal Business brokerage and organic growth business target set by management/KPI/Key Result Areas.
• To build and maintain close rapport with clients and to work on referral program with customers to ensure effective cross sell and upsell activities or New Business activities.
• To attend to all customer requests and concerns promptly and accurately, review client files regularly, analyse and identify scope of cover required and check adequacy of existing covers.
• To monitor all documentation provided to back office are timely, accurate and complete and fulfil all the compliance and regulatory requirements.
• To perform any other duties as instructed by management.

JOB REQUIREMENTS

• Presentable with good communication skills, written and spoken
• Understanding of current General Insurance Landscape
• Proficient in IT/Computer knowledge
• Excellent in MS Office
• Ability to manage deadlines and multiple cross functional initiatives effectively

JOB QUALIFICATIONS

• Minimum academic qualification with Diploma/Degree/AMII or equivalent
• A minimum of 5 years of professional experience and demonstrated knowledge in engineering, construction, and/or related fields.
• Strong understanding and excellent knowledge of Engineering Insurance and the General Insurance landscape.